Melville Rent Survey 2026/27

Enter for a chance to win £50

Every year we ask you for your views on rents for the coming year (starting 1 April 2026). In the past, our Board have used a number of approaches when deciding rent increases. During and after COVID, we kept increases as low as possible to support tenants through a difficult time. Before that, increases were usually set around the rate of inflation.

Now, like many other housing associations, our Board aims to set rents at a level that keeps the organisation healthy in the long term.

To make their decision, the Board will look at several factors, including:

Inflation (currently sitting between 3% and 4%)
Our long-term maintenance plans
Scottish Government requirements on things like sustainability and health and safety
Contractor and repair costs

While our Board is responsible for setting rents, they will take your feedback into consideration so it’s really important that you let us know what you think.

1.Do you receive Universal Credit or housing benefit to help pay your rent?

Yes

2.Do you find our current rent and service charges affordable?

Yes

3.Would you like to come to a meeting to discuss rents?

Yes

4.Would you support a:

4.5% increase (roughly £4.40 a week) to continue delivering the same level of service

5% increase (roughly £4.88 a week) to continue current service levels but allow us to prepare further to meet future sustainability targets

Neither of these

5.How satisfied are you with the overall service you receive from Melville?

6.Overall, how satisfied or dissatisfied are you with the quality of your home?

7.Taking account of your home and the service you receive, do you think your rent represents:

8.Overall, how satisfied or dissatisfied are you with Melville’s management of the neighbourhood you live in?

If you're not happy, please let us know why

10.How satisfied or dissatisfied are you with the opportunities given to you to participate in Melville’s decision making processes?

11.Our new tenant portal is a quick, convenient way to manage your tenancy online whenever it suits you and will soon allow you to manage repairs better than ever before. If you haven't already, would you like us to sign you up? (please make sure you include your details at the end of the survey)

Yes

Comment

12.Do you have any comments on rents, value-for-money or our services in general? We’d especially love to hear any suggestions which could help us provide services at a lower cost, keeping rents down.

13.Thank you for taking the time to complete this short survey. If you would like to enter the £50 prize draw (deadline Thursday 15 January 2026) or if you would like a response to any issues you raise, please provide your name and contact details.

Name

Address

Telephone number