Faculty/Departmental Satisfaction Survey (NSF)

Question Title

1. Please select your College and Department/School

Center/Institute (please specify)

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2. Please indicate your academic rank/position

Chair/Center Directory

Full Professor

Associate Professor

Assistant Professor

Non-faculty researcher

Departmental Research Administrator

Other Staff

Postdoctoral Scholar/Graduate Student

Other (please specify)

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3. Please rate your level of satisfaction with the following aspects of my customer service:

	Very Satisfied	Somewhat Satisfied	Neither Satisfied Nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Understanding of researcher needs	Understanding of researcher needs Very Satisfied	Understanding of researcher needs Somewhat Satisfied	Understanding of researcher needs Neither Satisfied Nor Dissatisfied	Understanding of researcher needs Somewhat Dissatisfied	Understanding of researcher needs Very Dissatisfied
Direct communications (email/phone) and quality of information received	Direct communications (email/phone) and quality of information received Very Satisfied	Direct communications (email/phone) and quality of information received Somewhat Satisfied	Direct communications (email/phone) and quality of information received Neither Satisfied Nor Dissatisfied	Direct communications (email/phone) and quality of information received Somewhat Dissatisfied	Direct communications (email/phone) and quality of information received Very Dissatisfied
Responsiveness to requests	Responsiveness to requests Very Satisfied	Responsiveness to requests Somewhat Satisfied	Responsiveness to requests Neither Satisfied Nor Dissatisfied	Responsiveness to requests Somewhat Dissatisfied	Responsiveness to requests Very Dissatisfied
Efforts to reduce administrative burden on PI/Department	Efforts to reduce administrative burden on PI/Department Very Satisfied	Efforts to reduce administrative burden on PI/Department Somewhat Satisfied	Efforts to reduce administrative burden on PI/Department Neither Satisfied Nor Dissatisfied	Efforts to reduce administrative burden on PI/Department Somewhat Dissatisfied	Efforts to reduce administrative burden on PI/Department Very Dissatisfied
Providing resources in direct support of research programs with the NSF	Providing resources in direct support of research programs with the NSF Very Satisfied	Providing resources in direct support of research programs with the NSF Somewhat Satisfied	Providing resources in direct support of research programs with the NSF Neither Satisfied Nor Dissatisfied	Providing resources in direct support of research programs with the NSF Somewhat Dissatisfied	Providing resources in direct support of research programs with the NSF Very Dissatisfied
Functional/technical expertise	Functional/technical expertise Very Satisfied	Functional/technical expertise Somewhat Satisfied	Functional/technical expertise Neither Satisfied Nor Dissatisfied	Functional/technical expertise Somewhat Dissatisfied	Functional/technical expertise Very Dissatisfied
Accessibility and courtesy	Accessibility and courtesy Very Satisfied	Accessibility and courtesy Somewhat Satisfied	Accessibility and courtesy Neither Satisfied Nor Dissatisfied	Accessibility and courtesy Somewhat Dissatisfied	Accessibility and courtesy Very Dissatisfied
Timeliness of services	Timeliness of services Very Satisfied	Timeliness of services Somewhat Satisfied	Timeliness of services Neither Satisfied Nor Dissatisfied	Timeliness of services Somewhat Dissatisfied	Timeliness of services Very Dissatisfied
Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures	Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures Very Satisfied	Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures Somewhat Satisfied	Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures Neither Satisfied Nor Dissatisfied	Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures Somewhat Dissatisfied	Understanding and explanation of Georgia Tech/OSP and NSF policies and procedures Very Dissatisfied
Proposal preparation assistance (review, approval, submission)	Proposal preparation assistance (review, approval, submission) Very Satisfied	Proposal preparation assistance (review, approval, submission) Somewhat Satisfied	Proposal preparation assistance (review, approval, submission) Neither Satisfied Nor Dissatisfied	Proposal preparation assistance (review, approval, submission) Somewhat Dissatisfied	Proposal preparation assistance (review, approval, submission) Very Dissatisfied
Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters	Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters Very Satisfied	Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters Somewhat Satisfied	Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters Neither Satisfied Nor Dissatisfied	Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters Somewhat Dissatisfied	Support for proposals that include applications to the Institutional Review Board (IRB), Institutional Animal Care & Use Committee (IACUC) or other compliance-related matters Very Dissatisfied
New award initiation and set-up	New award initiation and set-up Very Satisfied	New award initiation and set-up Somewhat Satisfied	New award initiation and set-up Neither Satisfied Nor Dissatisfied	New award initiation and set-up Somewhat Dissatisfied	New award initiation and set-up Very Dissatisfied
Post-award support (modifications, amendments, revisions, extensions, etc)	Post-award support (modifications, amendments, revisions, extensions, etc) Very Satisfied	Post-award support (modifications, amendments, revisions, extensions, etc) Somewhat Satisfied	Post-award support (modifications, amendments, revisions, extensions, etc) Neither Satisfied Nor Dissatisfied	Post-award support (modifications, amendments, revisions, extensions, etc) Somewhat Dissatisfied	Post-award support (modifications, amendments, revisions, extensions, etc) Very Dissatisfied
Ability to identify the appropriate contact person for specific issues (when not me)	Ability to identify the appropriate contact person for specific issues (when not me) Very Satisfied	Ability to identify the appropriate contact person for specific issues (when not me) Somewhat Satisfied	Ability to identify the appropriate contact person for specific issues (when not me) Neither Satisfied Nor Dissatisfied	Ability to identify the appropriate contact person for specific issues (when not me) Somewhat Dissatisfied	Ability to identify the appropriate contact person for specific issues (when not me) Very Dissatisfied

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4. What suggestions do you have for improving my performance and customer service?

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5. Please share any additional comments you wish to make about your interactions with me.

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6. What topics or information would you like to see in future Tanya's Tuesday Tips?

Thank you for completing the survey! Your time in doing so is greatly appreciated!

Thank you for working with the Office of Sponsored Programs (OSP) to support Georgia Tech’s mission to encourage innovation, advance knowledge, and serve the public interest. Please do not hesitate to contact me if I can be of any assistance to you.

Sincerely,
Tanya M. Blackwell
404-894-3603
tblackwell@gatech.edu

Question Title

* 1. Please select your College and Department/School

Question Title

* 2. Please indicate your academic rank/position

Question Title

* 3. Please rate your level of satisfaction with the following aspects of my customer service:

Question Title

* 4. What suggestions do you have for improving my performance and customer service?

Question Title

* 5. Please share any additional comments you wish to make about your interactions with me.

Question Title

* 6. What topics or information would you like to see in future Tanya's Tuesday Tips?

1. Please select your College and Department/School

2. Please indicate your academic rank/position

3. Please rate your level of satisfaction with the following aspects of my customer service:

4. What suggestions do you have for improving my performance and customer service?

5. Please share any additional comments you wish to make about your interactions with me.

6. What topics or information would you like to see in future Tanya's Tuesday Tips?