* Name:

* Date:

* Preferred contact information:

PART ONE

* 1. Are you:

* 2. What is your primary method of receiving communication?

PART TWO (A) - LONG ISLAND RAIL ROAD

* 3. Do you use LIRR?

If so,

* a. How often do you ride the train?

* b. Which lines do you usually take?

* c. Do the cars on the line or lines you take have a visual announcement system? If so, is the system reliable?

* d. Can you understand the verbal announcements on the intercom system on the train? If so, is the system reliable?

* e. Do you feel uncomfortable or unsafe riding on the LIRR because of the lack of visual communication on the train? If so, please explain.

* f. Do you feel uncomfortable or unsafe riding on the LIRR because you are deaf or hard of hearing for any other reason? If so, please explain.

* g. Are you aware that text and email service alerts are available for LIRR?

* i. If so, have you ever used them?

* ii. Are they reliable? Are they accurate?

PART TWO (B) - LONG ISLAND RAIL ROAD

* 1. Have you ever been on an LIRR train when there was a disruption in service, such as a change in service, a delay, or an emergency situation? When and on what line?

* 2. How did you become aware of the disruption in service?

* a. If you were assisted by MTA personnel, did they explain what was going on? If so, could you understand what the train personnel were explaining to you? Were they understanding of your hearing needs?

* b. If the train had a visual announcement system, were you able to access it? If so, could you understand the specifics of the problem? Please explain.

PART THREE (A) - MTA SUBWAY

* 1. Do you use the MTA subway?

If so,

* a. How often do you ride the train?

* b. Which line or lines do you usually take?

* c. Do the cars on the line or lines you take have a visual announcement system? If so, is the system reliable?

* d. Can you understand the verbal announcements on the intercom system on the train? If so, is the system reliable?

* e. Do you feel uncomfortable or unsafe riding on the subway because of the lack of visual communication on the train? If so, please explain.

* f. Do you feel uncomfortable or unsafe riding on the subway because you are deaf or hard of hearing for any other reason? If so, please explain.

* g. Are you aware that text and email service alerts are available for the subway?

* i. If so, have you ever used them?

* ii. Are they reliable? Are they accurate?

PART THREE (B) - MTA SUBWAY

* 1. Have you ever been on a subway train when there was a disruption in service, such as a change in service, a delay, or an emergency situation? When and on what line?

* 2. How did you become aware of the disruption in service?

* 3. If you were assisted by MTA personnel, did they explain what was going on? If so, could you understand what the train personnel were explaining to you? Were they understanding of your hearing needs?

* 4. If the train had a visual announcement system, were you able to access it? If so, could you understand the specifics of the problem? Please explain.

PART FOUR (A) - METRO-NORTH

* 1. Do you use Metro-North?

If so,

* a. How often do you ride the train?

* b. Which lines do you usually take?

* c. Do the cars on the line or lines you take have a visual announcement system? If so, is the system reliable?

* d. Can you understand the verbal announcements on the intercom system on the train? If so, is the system reliable?

* e. Do you feel uncomfortable or unsafe riding on Metro-North because of the lack of visual communication on the train? If so, please explain.

* f. Do you feel uncomfortable or unsafe riding on Metro-North because you are deaf or hard of hearing for any other reason? If so, please explain.

* g. Are you aware that text and email service alerts are available for Metro-North?

* i. If so, have you ever used them?

* ii. Are they reliable? Are they accurate?

PART FOUR (B) - METRO-NORTH

* 1. Have you ever been on a Metro-North train when there was a disruption in service, such as a change in service, a delay, or an emergency situation? When and on what line?

* 2. How did you become aware of the disruption in service?

* 3. If you were assisted by MTA personnel, did they explain what was going on? If so, could you understand what the train personnel were explaining to you? Were they understanding of your hearing needs?

* 4. If the train had a visual announcement system, were you able to access it? If so, could you understand the specifics of the problem? Please explain.

PART FIVE

* Please provide any other information you think is relevant in the space below.

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