* 1. Please tell us your position in the organization

* 2. How often can clients identify that they have been referred to your agency by 2-1-1?

* 3. Do clients referred by 2-1-1 seem knowledgeable of your services and programs?

* 4. Are the clients referred by 2-1-1 to your agency an appropriate match for your services?

* 5. Does your agency staff use the 2-1-1 Sonoma County Website (www.211sonoma.org) to search for resources online?

* 6. Do you find the 2-1-1 website easy to use when searching for resources?

* 7. If you use the 2-1-1 website, is the resource information accurate?

* 8. Would you like a training for your agency staff by 2-1-1 on the resource search and how to set up a list of resources frequently used by your organization?

* 9. Do you experience the 2-1-1 website as an effective way to assist your clients?

* 10. Do you have suggestions for improving the 2-1-1 website?

* 11. How often do you see reports generated by 2-1-1 about the information gathered through phone calls and web searches?

* 12. Where have you seen these reports?

* 13. How relevant are these reports to your agency?

* 14. How do you - or how would you - use the 2-1-1 statistics and information?

* 15. If you do not get reports from 2-1-1 and would like to, please add your name and email address below.

* 16. Did you know that 2-1-1 is a program of the Volunteer Center of Sonoma County?

* 17. Thank you for your time!  Please share any other comments, suggestions or questions.

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