Please tell us your position in the organization

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* 1. Please tell us your position in the organization

How often can clients identify that they have been referred to your agency by 2-1-1?

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* 2. How often can clients identify that they have been referred to your agency by 2-1-1?

Do clients referred by 2-1-1 seem knowledgeable of your services and programs?

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* 3. Do clients referred by 2-1-1 seem knowledgeable of your services and programs?

Are the clients referred by 2-1-1 to your agency an appropriate match for your services?

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* 4. Are the clients referred by 2-1-1 to your agency an appropriate match for your services?

Does your agency staff use the 2-1-1 Sonoma County Website (www.211sonoma.org) to search for resources online?

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* 5. Does your agency staff use the 2-1-1 Sonoma County Website (www.211sonoma.org) to search for resources online?

Do you find the 2-1-1 website easy to use when searching for resources?

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* 6. Do you find the 2-1-1 website easy to use when searching for resources?

If you use the 2-1-1 website, is the resource information accurate?

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* 7. If you use the 2-1-1 website, is the resource information accurate?

Would you like a training for your agency staff by 2-1-1 on the resource search and how to set up a list of resources frequently used by your organization?

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* 8. Would you like a training for your agency staff by 2-1-1 on the resource search and how to set up a list of resources frequently used by your organization?

Do you experience the 2-1-1 website as an effective way to assist your clients?

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* 9. Do you experience the 2-1-1 website as an effective way to assist your clients?

Do you have suggestions for improving the 2-1-1 website?

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* 10. Do you have suggestions for improving the 2-1-1 website?

How often do you see reports generated by 2-1-1 about the information gathered through phone calls and web searches?

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* 11. How often do you see reports generated by 2-1-1 about the information gathered through phone calls and web searches?

Where have you seen these reports?

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* 12. Where have you seen these reports?

How relevant are these reports to your agency?

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* 13. How relevant are these reports to your agency?

How do you - or how would you - use the 2-1-1 statistics and information?

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* 14. How do you - or how would you - use the 2-1-1 statistics and information?

If you do not get reports from 2-1-1 and would like to, please add your name and email address below.

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* 15. If you do not get reports from 2-1-1 and would like to, please add your name and email address below.

Did you know that 2-1-1 is a program of the Volunteer Center of Sonoma County?

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* 16. Did you know that 2-1-1 is a program of the Volunteer Center of Sonoma County?

Thank you for your time!  Please share any other comments, suggestions or questions.

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* 17. Thank you for your time!  Please share any other comments, suggestions or questions.

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