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2026 Annual Customer Survey
Section 1: Customer Satisfaction
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1.
Overall, how satisfied are you with your experience with DRS?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
If you are dissatisfied or very dissatisfied with your DRS experience, please tell us why (optional):
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2.
Which DRS resources have you used in the past 12 months? (Select all that apply)
(Required.)
DRS.wa.gov
DRS Online Account
Videos
DRS Customer Service (phone call or email)
Retirement tools or calculators
Webinars or seminars
Publications or newsletters
Met with a DRS Retirement Specialist
Other (please specify)
None of the above
3.
If you could change one thing about your DRS experience, what would it be and why?
7%
