Public Housing Maintenance Staff Survey
Please note the typical timeframes for maintenance requests:
Routine Work Orders: Addressed within 30 days of request
Urgent Work Orders: Addressed within 72 hours of request
Emergency Work Orders: Addressed within 24 hours of request
1.
Did your maintenance request get addressed in a timely manner?
Yes
No
If no, how long did it take to get addressed?
2.
Was the Maintenance Worker professional and courteous?
Yes
No
If No, please briefly explain:
3.
Did the Maintenance Worker leave your home in the same (or better) condition as it was when they arrived?
Yes
No
If No, please briefly explain:
4.
Work Order Type
Routine
Urgent
Emergency
Was this a follow-up to a previously worked on issue?
5.
Did the Maintenance Worker answer any/all questions you had?
Yes
No
Had no questions/wasn't home
If No, please explain if you still have a question that needs addressed
6.
How can PHA better serve you?
7.
Resident Name:
8.
Maintenance Worker's Name: