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Have you shopped with Johnny Was before?
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Yes
No
Rate your previous experiences:
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Very Poor
Poor
Neutral
Good
Excellent
N/A
Quality
Very Poor
Poor
Neutral
Good
Excellent
N/A
Size & Fit
Very Poor
Poor
Neutral
Good
Excellent
N/A
Value
Very Poor
Poor
Neutral
Good
Excellent
N/A
Website Experience
Very Poor
Poor
Neutral
Good
Excellent
N/A
Store Experience
Very Poor
Poor
Neutral
Good
Excellent
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Shipping
Very Poor
Poor
Neutral
Good
Excellent
N/A
Packaging
Very Poor
Poor
Neutral
Good
Excellent
N/A
Customer Service
Very Poor
Poor
Neutral
Good
Excellent
N/A
From your most recent visit to our website, did you find styles that you liked?
(Required.)
Several styles I loved
A few items interested me
Nothing appealed to me
Just browsing
What prevented you from making a purchase?
(Select all that apply)
Price
Size/fit concerns
Plan to buy in-store
Checkout issues
Not shopping for clothes now
Still deciding
Other (please specify)
How was our website navigation?
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Very easy
Somewhat easy
Somewhat difficult
Very difficult
Were product photos helpful
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Yes, completely
Needed more angles
Not helpful
Were product descriptions clear?
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Very detailed
Somewhat helpful
Missing key info
Did you have any website issues?
(Select all that apply)
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No issues
Filtering problems
Missing product details
Checkout problems
Other (please specify)
How confident were you about sizing?
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Extremely confident
Somewhat uncertain
Not confident
What would help you decide?
(Select all that apply)
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Customer photos
Better size guides
Virtual try-on
Product videos
Special discount
Other (please specify)
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