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1. Do you live in San Francisco?

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2. What are some of the ways you interacted with local government in the last year?

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3. Tell us about a pleasant service experience you have had with local government. What went right?

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4. Tell us about a service experience that should have been better. What should be improved?

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5. In your view, how well does local government use technology in its services and operations?

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6. What are some ways local government should use technology to improve your life?

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7. Local government services are available when I need them.

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8. The local government services I use are noticeably easier to use than 5 years ago.

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9. When I have a question about local government, I know where to get the answer.

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10. In general, when I request information from local government, I get a response right away.

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11. When visiting San Francisco government websites, I find what I’m looking for quickly and easily.

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12. I am comfortable providing my personal information to local government, and trust my information will be secured and kept private.

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13. I have a trusted source for cybersecurity advice to protect me and my family from cyber threat.

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14. In its daily operations, local government uses a wide variety of technologies including computers, websites, and databases. In my experience, San Francisco’s government technology is modern and well-maintained.

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15. I have a strong understanding of how local government decides what programs and technologies to fund.

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