Benchmarking CMMS/EAM/APM Software 2020/2021

Reliabilityweb.com and the Association of Asset Management Professionals have launched an updated CMMS/EAM/APM Benchmarking study to update the results from the groundbreaking CMMS/EAM Best Practices studies, 2005 and 2015.

Please take 15 minutes and complete this survey before December 31, 2020. Your individual answers will not be shared, but will be aggregated with total responses for the final report only.

Participants will receive this study report, valued at $399, at NO COST in appreciation for your time and input.

At the end of the survey, you will have the opportunity to share a sentence or two of advice. Yours may be selected as a featured quote in the final research report.

This is the only forum we are aware of that represents you, the Asset Managers, Maintenance Professionals, Reliability Leaders, IT Professionals and Project Leaders, rather than the Solution Provider. Your answers are a snapshot that provides insights and an alternate view for those who may follow.

We no longer permit anonymous participation to ensure higher quality results and to block spammers. Reliabilityweb's privacy policy applies.

We are grateful for you taking the time to share your knowledge and experience.

Thank you
Terrence O'Hanlon
Executive Director
Reliability Leadership Foundation
@Reliability

Question Title

* 1. In what country do you work?

Question Title

* 2. Which of the following best describes the principal industry of your organization?

Question Title

* 3. What best describes your role

I work for a Software Technology company

I work for a Software Consulting or Services company

I work for another type of Solution Provider/Vendor/Service Provider

I work as Maintenance or Operation Professional for an Asset Owner/Operator

I work as an Asset Management Professional for an Asset Owner/Operator

I work as IT or Data Management Professional for an Asset Owner/Operator

I work as a Digitalization or IIoT Professional for an Asset Owner/Operator

I work Engineering or Project Management Professional for an Asset Owner/Operator

Other (please specify)

Question Title

* 4. Please indicate the primary CMMS/EAM used by your company below:

ABB

Aptean

Ashcom

Aveva-Schneider Electric

Bentley Systems

Champs

CityWorks

Corrigo CMMS

DMSI/Maintelligence

DPSI

Dude Solutions

Eagle Technology

eMaint

eWorkOrders

FaciliWorks

Fiix CMMS

Hippo CMMS

IBM MAXIMO

IFS Applications

Infor EAM

Limble CMMS

MainPac

MainSaver

Maintenance Connection

Mapcon

MaxPanda

MicroMain

Microsoft Dynamics

MP2

MPulse

MVP Plant

Oracle eAM

Oracle JD Edwards CAM

Oracle PeopleSoft EAM

Oracle Utilities Work and Asset Management

SaaSMaint

Salesforce Platform

SAP EAM

TabWare

Trapeze

Upkeep Maintenance Management

Other, Please Specify

Question Title

* 5. When did the CMMS/EAM originally go live?

2017-2020

2011-2016

2001-2010

1991-2000

Before 1990

Will implement within 36 months

Question Title

* 6. Are you currently running the most recent version of the software? If your answer is "no" please put how many versions you are behind in the comments box.

Yes

How many versions are you behind?

Question Title

* 7. Can your team access work orders on a mobile device?

Yes

Comment:

Question Title

* 8. What is your organization's level of satisfaction with the ability of your CMMS/EAM to support your maintenance process?

Poor

Fair

Good

Excellent

Why?

Question Title

* 9. How well does your CMMS/EAM perform the following functions:

	Excellent	Good	Fair	Poor	N/A
Work Order Management	Work Order Management Excellent	Work Order Management Good	Work Order Management Fair	Work Order Management Poor	Work Order Management N/A
Scheduling Function	Scheduling Function Excellent	Scheduling Function Good	Scheduling Function Fair	Scheduling Function Poor	Scheduling Function N/A
Planning Function	Planning Function Excellent	Planning Function Good	Planning Function Fair	Planning Function Poor	Planning Function N/A
Spare Parts Management	Spare Parts Management Excellent	Spare Parts Management Good	Spare Parts Management Fair	Spare Parts Management Poor	Spare Parts Management N/A
Budget/Cost Analysis	Budget/Cost Analysis Excellent	Budget/Cost Analysis Good	Budget/Cost Analysis Fair	Budget/Cost Analysis Poor	Budget/Cost Analysis N/A
Root Cause Analysis	Root Cause Analysis Excellent	Root Cause Analysis Good	Root Cause Analysis Fair	Root Cause Analysis Poor	Root Cause Analysis N/A
Predictive Maintenance	Predictive Maintenance Excellent	Predictive Maintenance Good	Predictive Maintenance Fair	Predictive Maintenance Poor	Predictive Maintenance N/A
Managing worker productivity	Managing worker productivity Excellent	Managing worker productivity Good	Managing worker productivity Fair	Managing worker productivity Poor	Managing worker productivity N/A
Managing Suppliers	Managing Suppliers Excellent	Managing Suppliers Good	Managing Suppliers Fair	Managing Suppliers Poor	Managing Suppliers N/A
Managing Contractors	Managing Contractors Excellent	Managing Contractors Good	Managing Contractors Fair	Managing Contractors Poor	Managing Contractors N/A
Project Management	Project Management Excellent	Project Management Good	Project Management Fair	Project Management Poor	Project Management N/A
Failure Modes Analysis	Failure Modes Analysis Excellent	Failure Modes Analysis Good	Failure Modes Analysis Fair	Failure Modes Analysis Poor	Failure Modes Analysis N/A
Key Performance Indicators (KPI)	Key Performance Indicators (KPI) Excellent	Key Performance Indicators (KPI) Good	Key Performance Indicators (KPI) Fair	Key Performance Indicators (KPI) Poor	Key Performance Indicators (KPI) N/A
Connectivity to Engineering Document Management System	Connectivity to Engineering Document Management System Excellent	Connectivity to Engineering Document Management System Good	Connectivity to Engineering Document Management System Fair	Connectivity to Engineering Document Management System Poor	Connectivity to Engineering Document Management System N/A
Internet of Things (Digitalization)	Internet of Things (Digitalization) Excellent	Internet of Things (Digitalization) Good	Internet of Things (Digitalization) Fair	Internet of Things (Digitalization) Poor	Internet of Things (Digitalization) N/A
SCADA and ICS	SCADA and ICS Excellent	SCADA and ICS Good	SCADA and ICS Fair	SCADA and ICS Poor	SCADA and ICS N/A
Mobile Devices	Mobile Devices Excellent	Mobile Devices Good	Mobile Devices Fair	Mobile Devices Poor	Mobile Devices N/A
Warranty Tracking and Management	Warranty Tracking and Management Excellent	Warranty Tracking and Management Good	Warranty Tracking and Management Fair	Warranty Tracking and Management Poor	Warranty Tracking and Management N/A
Wearable devices	Wearable devices Excellent	Wearable devices Good	Wearable devices Fair	Wearable devices Poor	Wearable devices N/A
Capital Planning	Capital Planning Excellent	Capital Planning Good	Capital Planning Fair	Capital Planning Poor	Capital Planning N/A

Question Title

* 10. Please rate the following factors in terms of importance to a successful use of your EAM/CMMS program:

Other (please specify)

Question Title

* 11. How successful would you rate your initial implementation versus your current use of the CMMS/EAM?

	Very successful	Somewhat successful	Still have a long way to go	Unsuccessful
Implementation	Implementation Very successful	Implementation Somewhat successful	Implementation Still have a long way to go	Implementation Unsuccessful
Current Use	Current Use Very successful	Current Use Somewhat successful	Current Use Still have a long way to go	Current Use Unsuccessful

Comments

Question Title

* 12. Did you customize the source code of your EAM/CMMS application?

Yes

Comment

Question Title

* 13. Did you make any changes to your maintenance work process to accommodate your EAM/CMMS?

Yes

Comments

Question Title

* 14. What percentage of asset are tracked in the EAM/CMMS at your facility?

under 25%

25%-50%

50%-75%

75%-95%

100%

Question Title

* 15. What percentage of maintenance/repair work is tracked in the EAM/CMMS at your facility?

under 25%

25%-50%

50%-75%

75%-95%

100%

Question Title

* 16. What percentage of maintenance spares inventory is tracked in the EAM/CMMS at your facility?

under 25%

25%-50%

50%-75%

75%-95%

100%

Question Title

* 17. Please indicate how many days of annual TRAINING for the EAM/CMMS are offered for each user.

7+ days

5-6 days

3-4 days

1-2 days

Peer On the job training

No training

Other, Please Specify

Question Title

* 18. Did you generate the anticipated Return on Investment (ROI) from your CMMS?

Yes

No ROI developed for this effort

Question Title

* 19. What is the size of the organization you are representing for your answers?

Single plant location

Multiple plant (2-10 locations)

Multiple plant (11-99 locations)

Multiple plant (100+ locations)

Question Title

* 20. Where is your CMMS/EAM hosted:

Installed on a local server at your plant

Installed on a corporate server

Hosted in the cloud

Other (please specify)

Question Title

* 21. Has your organization conducted a formal "failure modes" type review to develop maintenance tasks as a part of your EAM/CMMS strategy?

Yes our team performed RCM/FMEA/PM Optimization on "bad actors"

Yes our team performed RCM/FMEA/PM Optimization on maost assets

No, we base maintenance tasks on OEM recommendations and experience

No we operate on a a break and fix strategy

Other (please specify)

Question Title

* 22. What are the primary KPI’s that your organization uses to govern maintenance?

MTBF

MTTR

PM Compliance

Schedule Compliance

Planned maintenance %

OEE

Maintenance Backlog

MRP Spare Parts stock-out rate

Other (please specify)

Question Title

* 23. Does your EAM/CMMS capture asset specific Risk, Criticality and Condition data to support your capital planning process?

Yes

Question Title

* 24. Do you use your CMMS/EAM to track environmental metrics (air quality, emissions, waste, energy, water)?

Yes, we track environmental metrics in the CMMS/EAM

No, we track environmental metrics elsewhere

No, we don't currently track environmental metrics

Other (please specify)

Question Title

* 25. Is your Health Safety Environment [HSE] software embedded in the CMMS/EAM, or separate software?

Neither. We don’t have any.

We have a separate software solution for HSE.

We have embedded HSE with the CMMS/EAM

Comments

Question Title

* 26. Does your organization have a formal Data Quality Plan for the CMMS/EAM?

Yes

Please share any comments

Question Title

* 27. Do you use Robotic Process Automation for any part of your CMMS/EAM process?

Yes

Comment (please explain if yes)

Question Title

* 28. Please indicate the Asset Performance Management [APM] Software application you use if any

No APM Used

ABB Asset Performance Management

AspenTechnology Asset Performance Management

Atonix Digital

Aveva Asset Performance Management

Bentley Systems AssetWise

Deloitte Asset Performance Management

DNV GL Asset Performance Management

Emerson AMS Plantweb

GE Digital Asset Performance Management

GP Strategies

HBM Prenscia

Honeywell Forge APM

IBM Asset Performance Management

Infor Asset Performance Management

Innovapptive

LLoyd's Register AllAssets

Mentor APM

Nexus APM

One PM [ARMS Reliability]

Siemens Asset Performance Management

Yokogowa

Other (please specify)

Question Title

* 29. What have been the benefits of the Asset Performance Management system since going live?

Increased production or output

Decreased cost

Increased safety

Ability to work remotely

Better decision making

More collaborative culture

Other (please specify)

Question Title

* 30. When did he APM Application originally go live?

2019-2020

2017-2018

2015-2016

2013-2014

Before 2013

Will implement within 36 months

Comments

Question Title

* 31. Where is your APM application hosted:

Installed on a local server at your plant

Installed on a corporate server

Hosted in the cloud

Other (please specify)

Question Title

* 32. Are you using IIoT Sensors with your CMMS, EAM or APM Applications?

Yes

Comment please

Question Title

* 33. Are you using Artificial Intelligence [AI] or Machine Learning [ML] with your CMMS, EAM or APM Applications?

Yes

Comment please

Question Title

* 34. Does your CMMS/ EAM/APM support visualization (2D/ 3D) – Digitization?

Yes

Question Title

* 35. Are you using Digital Twins with your CMMS, EAM or APM Applications?

Yes

Comment please

Question Title

* 36. What are the three biggest challenges you face relating to the use of your CMMS, EAM or APM applications?

Challenge 1

Challenge 2

Challenge 3

Question Title

* 37. Please feel free to provide a quote for the summary report, make any comments or provide advice that could help others learn from your experience here:

Question Title

* 38. As a thank you for completing this study Reliabilityweb.com and the Association of Asset Management Professionals will send you this $399 report at NO COST. Please enter your contact details below and check your email address carefully so we can send you the final CMMS/EAM/APM Best Practice report.

We are not accepting anonymous submissions as some "bad actors" make the research project impossible so the only way to remain anonymous is to opt out of participation. If we cannot identify you accurately we will remove your data from the study in order to maintain integrity of reporting reuslts.

This study will not identify any individual data, it will only report on the aggregated totals and trends.

Completion and early delivery of this report is expected in April, 2021.

Name *

Company *

Address

Address 2

City/Town *

Country *

Work Email Address per Reliabilityweb privacy policy *

	Critical	Important	Not Important	N/A
The amount of money you spent on the software and project	The amount of money you spent on the software and project Critical	The amount of money you spent on the software and project Important	The amount of money you spent on the software and project Not Important	The amount of money you spent on the software and project N/A
The reputation of the software vendor	The reputation of the software vendor Critical	The reputation of the software vendor Important	The reputation of the software vendor Not Important	The reputation of the software vendor N/A
The size of the software vendor	The size of the software vendor Critical	The size of the software vendor Important	The size of the software vendor Not Important	The size of the software vendor N/A
The amount of features in the software	The amount of features in the software Critical	The amount of features in the software Important	The amount of features in the software Not Important	The amount of features in the software N/A
The ability to customize the software	The ability to customize the software Critical	The ability to customize the software Important	The ability to customize the software Not Important	The ability to customize the software N/A
The number of built in reports available	The number of built in reports available Critical	The number of built in reports available Important	The number of built in reports available Not Important	The number of built in reports available N/A
Ease of software use	Ease of software use Critical	Ease of software use Important	Ease of software use Not Important	Ease of software use N/A
Integration to company financial software	Integration to company financial software Critical	Integration to company financial software Important	Integration to company financial software Not Important	Integration to company financial software N/A
The ease of the software implementation	The ease of the software implementation Critical	The ease of the software implementation Important	The ease of the software implementation Not Important	The ease of the software implementation N/A
The amount of CMMS training	The amount of CMMS training Critical	The amount of CMMS training Important	The amount of CMMS training Not Important	The amount of CMMS training N/A
A fully defined maintenance work process	A fully defined maintenance work process Critical	A fully defined maintenance work process Important	A fully defined maintenance work process Not Important	A fully defined maintenance work process N/A
System design collaboration with planners & schedulers	System design collaboration with planners & schedulers Critical	System design collaboration with planners & schedulers Important	System design collaboration with planners & schedulers Not Important	System design collaboration with planners & schedulers N/A
System design collaboration with from craft people	System design collaboration with from craft people Critical	System design collaboration with from craft people Important	System design collaboration with from craft people Not Important	System design collaboration with from craft people N/A
System design collaboration with IT department	System design collaboration with IT department Critical	System design collaboration with IT department Important	System design collaboration with IT department Not Important	System design collaboration with IT department N/A
System design collaboration with accounting/finance	System design collaboration with accounting/finance Critical	System design collaboration with accounting/finance Important	System design collaboration with accounting/finance Not Important	System design collaboration with accounting/finance N/A
Top management support	Top management support Critical	Top management support Important	Top management support Not Important	Top management support N/A
Defining an ROI for the CMMS project	Defining an ROI for the CMMS project Critical	Defining an ROI for the CMMS project Important	Defining an ROI for the CMMS project Not Important	Defining an ROI for the CMMS project N/A
Tracking KPI's	Tracking KPI's Critical	Tracking KPI's Important	Tracking KPI's Not Important	Tracking KPI's N/A
Ability to connect to SCADA and ICS	Ability to connect to SCADA and ICS Critical	Ability to connect to SCADA and ICS Important	Ability to connect to SCADA and ICS Not Important	Ability to connect to SCADA and ICS N/A
Ability to connect to IoT sensors	Ability to connect to IoT sensors Critical	Ability to connect to IoT sensors Important	Ability to connect to IoT sensors Not Important	Ability to connect to IoT sensors N/A
Cloud Based Software	Cloud Based Software Critical	Cloud Based Software Important	Cloud Based Software Not Important	Cloud Based Software N/A
Continuous improvement approach	Continuous improvement approach Critical	Continuous improvement approach Important	Continuous improvement approach Not Important	Continuous improvement approach N/A
Mobility	Mobility Critical	Mobility Important	Mobility Not Important	Mobility N/A