Tinnitus UK 2024 Social Value Question Title * 1. What do you value most about the services provided by Tinnitus UK and the support you have received? Question Title * 2. Which services from the following list have you used in the last 12 months? Tick all that apply. Helpline Webchat Chatbot SMS/Text Emails Tinnitus UK forum Online support groups Events Training, including an annual conference Individual membership Question Title * 3. What action (if any) did you take as a result of your contact with Tinnitus UK? Comment only on the services you used (e.g. used helpline, you signed up to an online support group, emails, you used the information when talking with a GP or audiologist about your tinnitus, you attended training attended, you have developed new coping strategies and avoided triggers). Helpline Webchat Chatbot SMS/Text Emails Tinnitus UK forum Online support groups Events Training, including an annual conference Individual membership Question Title * 4. Please rate, on a scale of 1 to 10 (10 being the highest), the level of influence that the service(s) have had on you. (only score those services that you have used) 1 2 3 4 5 6 7 8 9 10 N/A Helpline Helpline 1 Helpline 2 Helpline 3 Helpline 4 Helpline 5 Helpline 6 Helpline 7 Helpline 8 Helpline 9 Helpline 10 Helpline N/A Webchat Webchat 1 Webchat 2 Webchat 3 Webchat 4 Webchat 5 Webchat 6 Webchat 7 Webchat 8 Webchat 9 Webchat 10 Webchat N/A Chatbot Chatbot 1 Chatbot 2 Chatbot 3 Chatbot 4 Chatbot 5 Chatbot 6 Chatbot 7 Chatbot 8 Chatbot 9 Chatbot 10 Chatbot N/A SMS/Text SMS/Text 1 SMS/Text 2 SMS/Text 3 SMS/Text 4 SMS/Text 5 SMS/Text 6 SMS/Text 7 SMS/Text 8 SMS/Text 9 SMS/Text 10 SMS/Text N/A Emails Emails 1 Emails 2 Emails 3 Emails 4 Emails 5 Emails 6 Emails 7 Emails 8 Emails 9 Emails 10 Emails N/A Tinnitus UK forum Tinnitus UK forum 1 Tinnitus UK forum 2 Tinnitus UK forum 3 Tinnitus UK forum 4 Tinnitus UK forum 5 Tinnitus UK forum 6 Tinnitus UK forum 7 Tinnitus UK forum 8 Tinnitus UK forum 9 Tinnitus UK forum 10 Tinnitus UK forum N/A Online support groups Online support groups 1 Online support groups 2 Online support groups 3 Online support groups 4 Online support groups 5 Online support groups 6 Online support groups 7 Online support groups 8 Online support groups 9 Online support groups 10 Online support groups N/A Events Events 1 Events 2 Events 3 Events 4 Events 5 Events 6 Events 7 Events 8 Events 9 Events 10 Events N/A Training, including an annual conference Training, including an annual conference 1 Training, including an annual conference 2 Training, including an annual conference 3 Training, including an annual conference 4 Training, including an annual conference 5 Training, including an annual conference 6 Training, including an annual conference 7 Training, including an annual conference 8 Training, including an annual conference 9 Training, including an annual conference 10 Training, including an annual conference N/A Individual membership Individual membership 1 Individual membership 2 Individual membership 3 Individual membership 4 Individual membership 5 Individual membership 6 Individual membership 7 Individual membership 8 Individual membership 9 Individual membership 10 Individual membership N/A Question Title * 5. What has changed for you as a result of your contact with Tinnitus UK? Tick all that apply. Increased awareness of tinnitus Increased knowledge of tinnitus Feeling of support The feeling of being able to talk without judgement Improved sense of belonging Improved positivity/hope/happiness/motivations Reduction in distress Sharing knowledge with others/receiving knowledge from others Receiving information from professionals The development of a positive support network Access to appropriate equipment/aids Improved sleeping patterns and behaviour Improved self-management Reduced fear in the future Improved sleep and relaxation Actively sought medical advice from GP An increase in physical exercise Challenged GP and professionals Increased acceptance (condition) Removed misinformation Less feeling of isolation Meet others who suffer from tinnitus Actively or increased volunteering Making adjustments to place of work Removed barriers to employment Reduced stress & anxiety Increased peace of mind for family Increased confidence and self-esteem Sense of pride Positive change to mental health for clients Increased referrals into health services Employability skills Positive support network Increased social activity Building of career aspirations of volunteers Increased referrals to audiologists/ENT Increased referrals to have hearing tests The purchase of new equipment The increased understanding of the need to re-test hearing Undertaking mindfulness Undertaking CBT Sound management Increased online sign-up to support Other (please specify) Question Title * 6. What difference have the changes you have experienced made to you? (eg, fewer trips to GPs, greater engagement in social activities; please consider the changes you have indicated in question 5).Please state which service(s) you are referring to in your answer. Question Title * 7. What difference has your contact with Tinnitus UK made to others? (Please consider areas such as health and well-being, education and skills, employment and volunteer, social and community, economic, and housing). Question Title * 8. How influential has Tinnitus UK been in you in the changes that you've noticed and the outcomes you've experienced? 1 (Low) 10 (High) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 9. What would you have done if Tinnitus UK’s services hadn’t been there? Nothing Gone to other charity organisations Asked for help from my GP or other health care service Looked for information and advice from websites Other (please specify) Question Title * 10. Have there been any negative effects on you or others, because of your contact with Tinnitus UK? No Yes If so, please explain. Question Title * 11. How would you rate your trust in the support and services provided by Tinnitus UK? 1 Low 10 High Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 12. How long do you believe the difference made by your contact with Tinnitus UK will last? 1 Year 5 Years Clear i We adjusted the number you entered based on the slider’s scale. Done
