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ACE Shuttle Survey

While 80% of ACE riders are staying at home, we are proud to provide a vital, safe, reliable, and clean service to passengers who must travel to perform their duties. Please complete the ACE Shuttles Survey if you have ridden, ride or plan to ride any ACE shuttle connections from January 1, 2020, to December 31, 2020.

To continue future funding for the ACE Shuttle Program provided in part by: Bay Area Air Quality Management District, San Joaquin Regional Rail Commission, Local Employers, and the Santa Clara Valley Transportation Authority, these ACE Shuttle providers are interested in obtaining general information and feedback on the SHUTTLE SERVICE at ACE destination stations. We appreciate your full responses to the following questions. The results of the survey are critical for obtaining funding for the ACE Shuttles. Thank you for the opportunity to share your thoughts by taking this short survey.

Stay safe and see you soon.
1.Did you use any of the available ACE shuttle connections
from January 1, 2020, to December 31, 2020?
2.Did you use connecting shuttles during commute
hours? (4am-10am and 3:30pm-8pm)
3.What is the CITY and ZIP CODE of your HOME or STARTING LOCATION?
4.What is your FINAL DESTINATION? (Provide Company name and address)
5.What is the distance between your HOME and FINAL DESTINATION? (in miles, one-way only)
6.Which ACE Station did you BOARD the train to start your morning commute?
7.What is the distance between your HOME and this
ACE station where you started your commute?
(in miles, one-way only)
8.How did you travel from your HOME to this ACE
Station where you started your commute?
9.Which ACE station will you EXIT the train to get
to your morning destination?
10.What SHUTTLE or transit service will you ride from
that station to get to your FINAL DESTINATION?
11.WHEN do you ride that Shuttle or transit service?
12.How OFTEN do you ride that Shuttle or transit service?
13.If the Shuttle or transit service were not available, how
would you get from your HOME or STARTING
LOCATION to your FINAL DESTINATION?
14.Would you CONTINUE to use ACE if connecting
Shuttle or transit service was NOT available?
15.How did you discover or learn about the Shuttle or
transit service that you use?
16.Please RATE your shuttle service (1-poor; 4-excellent):
1
2
3
4
Overall Quality 
Driver Courtesy 
On-Time Performance 
Cleanliness of Shuttle 
Reliability of Service 
17.Are you aware of "Spare the Air" days announced by the Bay Area Air Quality Management District? 
18.If YES, do you use ACE or drive on "Spare the Air" days?
19.Comments / Suggestions
Current Progress,
0 of 19 answered