2016 Big Cottonwood Canyon Customer Satisfaction Survey Question Title * 1. Overall, how satisfied are you with your waste and recycling collection services? Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied Question Title * 2. How satisfied are you with the annual area clean-up services? Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied N/A: Did not use this service Question Title * 3. How satisfied are you with the green waste trailer rental program? Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied N/A: Did not use this service Question Title * 4. How satisfied are you with the bulk waste trailer rental program? Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied N/A: Did not use this service Question Title * 5. If you spoke with a District driver during the past 12 months was the driver courteous and professional? Yes No N/A: Did not speak with a driver Question Title * 6. If you contacted the District office during the past 12 months was the staff member courteous and professional? Yes No N/A: Did not contact the office Question Title * 7. Are you aware that the District services are funded entirely by customer fees? Yes No Question Title * 8. Currently the District provides the following services for $14.75 per month/$44.25 per quarter/$177 per year. Bi-weekly garbage container pickup Bi-weekly garbage compactor pickup Two to three times a week recycling container pickup Annual area clean up through one time trailer reservation available all year Availability of green and bulk waste trailer rentals (extra fee) Question Title * 9. As costs continue to increase due to inflation, it will be impossible to maintain these services at existing levels. Would you support a $2.00 per month/$6.00 per quarter/$24 per year fee increase in 2018 to keep these services? Yes No Question Title * 10. If you do not support an increase in fees, which of the following would you support? You may select more than one. Decrease or eliminate area clean-up service Increase fees for green waste trailer rental Increase fees for bulk waste trailer program Question Title * 11. Additional Comments/Suggestions Done