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Clarity PROS - Participant Satisfaction Survey - July 2026

Your satisfaction with our agency is important to us.  Please provide us with your feedback by completing this survey (front and back) before you leave today, and return it to the front office staff or place it in our suggestion box.
 
On a scale of 1 – 5 please select the answer that best indicates how often you agree with the statement:
1.I am treated with courtesy and respect.
2.Phone calls are answered in a polite and respectful manner.
3.Phone calls are answered promptly.
4.I can speak with a “live” person when calling.
5.Overall, I am satisfied with office staff/receptionist.      
6.The interior/exterior appearance of the facility is inviting and clean.
7.The common room (gym/computer room) is useful for working toward my life role goal.
8.The kitchen has the supplies/furniture necessary for me to eat lunch comfortably.
9.Overall, I am satisfied with the facility.
10.Who is your counselor?
11.My counselor treats me with courtesy and respect.
12.My counselor helps me develop life goals beyond symptom management and stabilization.
13.I am given the opportunity to explore my own needs and interests.
14.My questions and concerns are fully answered.
15.My counselor is invested in helping me reach my goals.
16.Overall, I am satisfied with my counselor.
17.Medical Staff and Psychiatrist/Nurse Practitioner - Choose One
18.The medical provider treats me with courtesy and respect.
19.My questions and concerns are fully addressed. 
20.My symptoms are regularly monitored.
21.The effectiveness of my medication(s) is regularly monitored.
22.Overall, I am satisfied with the medical provider .
23.Groups help me work toward achieving my life role goal.
24.Groups help me gain knowledge and information about my illness and recovery
25.The group facilitators present information in a way that  is understandable.
26.I feel comfortable expressing my beliefs, views, and relevant past experiences in my groups.
27.I feel I have improved as a result of my services.
28.What do we do well?
29.What could we do better?
30.What groups or other services are you interested in ?
31.If you could immediately change one thing about this agency, what would it be?
32.Optional - Would you like someone to contact  you regarding this survey
33.Optional - Your Information