History in the Zendesk Chat Mobile App

We are currently working on the initial designs of this addition and wanted to get more information on how you would like to use this feature when you are working from your mobile device. 

This survey shouldn’t take more than 5 minutes of your time, the team will greatly appreciate your participation!

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* 1. Select your role

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* 2. How often in a day would you or your agents need to access past chats for visitors that are not currently online using your mobile device?

0 10+
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i We adjusted the number you entered based on the slider’s scale.

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* 3. What would be your main goal for accessing past chats in the mobile app?

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* 4. Imagine you want to filter the list of past chats on your mobile app.

Please rank the filters you would use/need on the go (top being most important, bottom being least important)

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* 5. Imagine you are browsing the list of past chats on your mobile device.

What information would you need to know from the list before clicking into each chat? (Choose up to 5)

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* 6. Based on this screen, where would you tap to view the list of past chats?

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* 7. Any other comments?

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