Member Survey Questionnaire

The Directors and Management of T&I Credit Union appreciate your taking time to respond to this Survey Questionnaire. The purpose of this survey is to receive input from you, the membership of the credit union. Your input and ideas will assist us to make improvements and changes to your credit union. We know your time is valuable. As a gesture of our gratitude, please accept a deposit of $5.00 to your account, and be entered into a $100 Visa Gift Card drawing. (Only one $5.00 deposit will be granted per member account.)  Simply fill out the survey completely, and submit the survey. Incomplete surveys will not be eligible for the deposit or the drawing.  The drawing is scheduled for December 15th.
 
This survey is 25 questions and should take 10-15 minutes to complete. Last day to complete the survey Monday December 4, 2017. 
 
When completing many of questions in the survey you will be required to click the ‘OK” button to finish answering the question to move on to the next.

* 1. In general, how satisfied are you with the service provided by T&I CU?

* 2. How has your level of satisfaction with T&I Credit Union changed over the past 12 months?

* 3. How likely is it that you would recommend T & I Credit Union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

* 4. How long have you been a member of T & I Credit Union?

* 5. How did you first hear about T & I Credit Union?

* 6. What is your preferred method of receiving financial information from T & I Credit Union?  (Check all that apply)

* 7. How often do you physically visit T&I CU office in Clawson?

* 8. What is your age?

* 9. Do any of your children/grandchildren have accounts at T&I CU? (check all that apply)

* 10. For each financial service type listed below, please indicate which of the following phrases best describes your anticipated future use of T&I CU. (check one box for each service)

  I will give T&I CU ALL of my business I will give T&I CU MOST of my business I will give other financial institutions MOST of my business I will give other financial institutions ALL of my business
Loans
Checking
Other deposits

* 11. If you anticipate future financial needs, but do not intend to give T&I CU all or most of your future business, please indicate the reason below. (check all that apply)

* 12. From the list below, check any financial institution(s) that you utilize for financial services. Select if it is your primary or secondary financial institution.  (check all that apply)

  Primary Secondary
T & I Credit Union
Chase Bank
Bank of America
Huntington Bank
Flagstar Bank
Credit Union One
Genisys Credit Union
Alliance Catholic Credit Union
Another Bank not listed
Another Credit Union not listed

* 13. How would you compare T&I CU with other financial institutions you use or are aware of for the following items? (check one box for each item)

  Substantially Better Better About the Same Worse Substantially Worse
Friendliness and professionalism of staff
Accuracy in handling transactions
Knowledge level of staff
Interest/dividends paid on deposits
Convenient office hours
Interest rates on loans
Protect my privacy (personal and financial)
Acts in my best interest (puts my needs first)
Availability of employees to answer questions and provide prompt problem resolution
Clearly explains interest rates and applicable service charge/fees
Offers Competitive checking accounts with limited fees
Offers mobile banking services
Offers online/internet banking
Offers reliable and easy-to-use online bill pay

* 14. Please indicate whether you use any of the services listed below to access your accounts each month at T&I CU and/or at any other financial institution other than T&I CU. (check all that apply in each column)

  Use at T & I Credit Union Use Elsewhere
Face-to-face teller transaction
Walk-up/Drive-up ATM
Telephone to speak to an actual employee
Automated touch-tone telephone system
Direct Deposit
Payment automatically withdrawn from checking (direct debit)
Online banking – to check balances, monitor accounts and transfer funds)
Receive account statements online (eStatements)
View images of cancelled checks online
Online bill payment service through the financial institution
Compare rates and account features online in the last year
Applied for any type of loan or credit card online in the last year
Mobile banking (to check balances, pay bills, etc. using text messaging/phone internet
Deposit a check through a mobile application

* 15. Please indicate whether you use any of these financial products listed below at T&I CU and/or at any other financial institution other than T&I CU. (check all that apply in each column)

  Have at T & I Credit Union Have at another financial institution
Savings account (share account)
Checking account (share draft account)
Certificate (CD)
Individual Retirement Account (IRA) (non-investment)
Auto/truck loan
Mortgage loan
Home equity line of credit
Personal line of credit
Debit card
Rewards Visa credit card
Debt Consolidation loan
Student Loan
RV or Boat loan
Motorcycle loan
Other loan

* 16. Which of the following types of products do you anticipate your household will open or add balances to in the next 12 months? (check all that apply)

* 17. If you answered that you were going to anticipate opening a financial product can we assist and contact you via phone or email ?

* 18. Do you currently, or have you in the past, accessed the T&I CU website (ticreditunion.org) for information regarding financial services?

* 19. Please indicate how often, if at all, you log in or visit any of the social networking websites listed below (check one box for each website listed)

  Never Use Have, but not actively using Monthly Weekly Daily Hourly
Facebook
Twitter
Linkedin
Instagram
Google+
Other Social Media

* 20. How likely are you to be a "fan" or "follower" on a social networking website of the following?

  Currently a "fan" or "follower" Extremely  likely Somewhat likely Not at all likely
T & I Credit Union
Other Financial Institution

* 21. Have you ever solicited financial advice through one of the following?

* 22. Would you be interested in attending any of these educational classes? (check all that apply)

* 23. Would you like a representative from T&I CU to contact you to further discuss the feedback you provided in this survey?

* 24. If you would like to provide any additional information including any benefits you would like to receive, any improvements you would like to have, or any idea you may want to share.  This information would be much appreciated.

* 25. In order to respond to your suggestions and/or requests, please provide us with the following information. The information on this survey will not be sold to outside parties and will be kept completely confidential. Thank you for your input and we look forward to serving you better in the future.

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