Customer Satisfaction Survey

Customer Name:

Contact Name:

Event Date:

Room Used:

Contact Phone:


To help us continue to provide a high level of customer service and implement improvements as needed, please take a moment to respond to the following list of questions.

  1 (Poor) 2 (Satisfactory) 3 (Good) 4 (Very Good) 5 (Excellent)
1. Did the overall facility cleanliness and appearance meet your expectations?
2. Did the room setup meet your needs and expectations?
3. How would you rate the billing operations?
4. Did you receive your food on time, as ordered?
5. How would you rate the quality of the food?
6. Were the Drake Center personel courteous and responsive to your needs?
7. Did the Audio/Visual equipment meet your needs?
8. How would you rate the location of the facility?
9. How likely will you use our facility in the near future?
10. How would you rate the use of our website and its content?

Please provide comments on your experience with Drake Center Conference facilities and suggestions for improvements. Your input is appreciated.