Exit this survey >>

The Conference Center at Drake

Customer Satisfaction Survey

Question Title

Customer Name:

Question Title

Contact Name:

Question Title

Event Date:

Question Title

Room Used:

Question Title

Contact Phone:

Question Title

Email:

Question Title

To help us continue to provide a high level of customer service and implement improvements as needed, please take a moment to respond to the following list of questions.

	1 (Poor)	2 (Satisfactory)	3 (Good)	4 (Very Good)	5 (Excellent)
1. Did the overall facility cleanliness and appearance meet your expectations?	1. Did the overall facility cleanliness and appearance meet your expectations? 1 (Poor)	1. Did the overall facility cleanliness and appearance meet your expectations? 2 (Satisfactory)	1. Did the overall facility cleanliness and appearance meet your expectations? 3 (Good)	1. Did the overall facility cleanliness and appearance meet your expectations? 4 (Very Good)	1. Did the overall facility cleanliness and appearance meet your expectations? 5 (Excellent)
2. Did the room setup meet your needs and expectations?	2. Did the room setup meet your needs and expectations? 1 (Poor)	2. Did the room setup meet your needs and expectations? 2 (Satisfactory)	2. Did the room setup meet your needs and expectations? 3 (Good)	2. Did the room setup meet your needs and expectations? 4 (Very Good)	2. Did the room setup meet your needs and expectations? 5 (Excellent)
3. How would you rate the billing operations?	3. How would you rate the billing operations? 1 (Poor)	3. How would you rate the billing operations? 2 (Satisfactory)	3. How would you rate the billing operations? 3 (Good)	3. How would you rate the billing operations? 4 (Very Good)	3. How would you rate the billing operations? 5 (Excellent)
4. Did you receive your food on time, as ordered?	4. Did you receive your food on time, as ordered? 1 (Poor)	4. Did you receive your food on time, as ordered? 2 (Satisfactory)	4. Did you receive your food on time, as ordered? 3 (Good)	4. Did you receive your food on time, as ordered? 4 (Very Good)	4. Did you receive your food on time, as ordered? 5 (Excellent)
5. How would you rate the quality of the food?	5. How would you rate the quality of the food? 1 (Poor)	5. How would you rate the quality of the food? 2 (Satisfactory)	5. How would you rate the quality of the food? 3 (Good)	5. How would you rate the quality of the food? 4 (Very Good)	5. How would you rate the quality of the food? 5 (Excellent)
6. Were the Drake Center personel courteous and responsive to your needs?	6. Were the Drake Center personel courteous and responsive to your needs? 1 (Poor)	6. Were the Drake Center personel courteous and responsive to your needs? 2 (Satisfactory)	6. Were the Drake Center personel courteous and responsive to your needs? 3 (Good)	6. Were the Drake Center personel courteous and responsive to your needs? 4 (Very Good)	6. Were the Drake Center personel courteous and responsive to your needs? 5 (Excellent)
7. Did the Audio/Visual equipment meet your needs?	7. Did the Audio/Visual equipment meet your needs? 1 (Poor)	7. Did the Audio/Visual equipment meet your needs? 2 (Satisfactory)	7. Did the Audio/Visual equipment meet your needs? 3 (Good)	7. Did the Audio/Visual equipment meet your needs? 4 (Very Good)	7. Did the Audio/Visual equipment meet your needs? 5 (Excellent)
8. How would you rate the location of the facility?	8. How would you rate the location of the facility? 1 (Poor)	8. How would you rate the location of the facility? 2 (Satisfactory)	8. How would you rate the location of the facility? 3 (Good)	8. How would you rate the location of the facility? 4 (Very Good)	8. How would you rate the location of the facility? 5 (Excellent)
9. How likely will you use our facility in the near future?	9. How likely will you use our facility in the near future? 1 (Poor)	9. How likely will you use our facility in the near future? 2 (Satisfactory)	9. How likely will you use our facility in the near future? 3 (Good)	9. How likely will you use our facility in the near future? 4 (Very Good)	9. How likely will you use our facility in the near future? 5 (Excellent)
10. How would you rate the use of our website and its content?	10. How would you rate the use of our website and its content? 1 (Poor)	10. How would you rate the use of our website and its content? 2 (Satisfactory)	10. How would you rate the use of our website and its content? 3 (Good)	10. How would you rate the use of our website and its content? 4 (Very Good)	10. How would you rate the use of our website and its content? 5 (Excellent)

Question Title

Please provide comments on your experience with Drake Center Conference facilities and suggestions for improvements. Your input is appreciated.