Restaurant & Catering Australia - Industry Benchmarking Survey 2012/2013

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1. Which of the below best describes your business: (Required.)

a Restaurant

a Cafe

a Catering Business

a Restuarant & Catering Company

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2. What State or Territory is your business located?

Queensland

New South Wales

Australia Capital Territory

Victoria

South Australia

Western Australia

Tasmania

Norther Territory

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3. What is your post code? (Required.)

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4. What is your first spoken language? (Required.)

English

Chinese

Japanese

Spanish

French

Italian

Greek

German

Other

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5. What is your Country of Origin?

Australia

New Zealand

Asia

Japan

China

United States

South America

Europe

United Kingdom

South Africa

Other

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6. What is your gender?

Female

Male

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7. What is your age?

18 to 25

26 to 35

36 to 45

46 to 55

55+

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8. Where is your business located?

CBD

The Suburbs

Country Town

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9. Is your business location considered to be a tourist location?

Yes

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10. How many years have you spent working in the hospitality industry?

Less than 2 years

2 - 4 years

5 - 9 years

More than 10 years

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11. What ownership type is your business?

Sole Trader

Partnership

Private Company

Public Company

Trust

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12. Is your business located in / attached to?

Transport Centre (Airport / Bus or Train terminal)

None - Sole Occupant

4 / 5 Star Motel

Club

Shopping Centre

Pub

Other (please specify)

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13. Is your business a franchised operation?

Yes

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14. Is the land on which your business operates:

Owned by You

Leased

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15. Is the building in which your business located:

Owned by you

Leased

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16. Is your business a:

Family Restaurant

Fine Dining

Cafe

Buffet

Themed

Fast Food

Brasserie

Other (please specify)

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17. What cuisine is does your business specialise in? (Required.)

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18. Is your business:

Licensed

Unlicensed

BYO

Licensed accepting BYO

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19. What methods of payment are most common in your venue?

EFTPOS

CHEQUE

AMEX

Master Card

Visa

Diners Club

Barter Card

Cash

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20. What is the size of your business, to your best estimate in square metres? (Required.)

Inside dining Area m2

Outside Dining Area m2

Kitchen Area m2

Total Area (including preparation & storage) m2

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21. How many seats are allocated to customers in your business? (Required.)

Dining Room

Reception Room

Function Room

Outdoor Area

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22. If you have outside dining, how much do you pay the council, if any, for this space? (Required.)

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23. On average how many customers do you serve a week? (Required.)

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24. Please rate how easy or difficult it has been for you to attract staff to the following jobs?

	Very easy	Somewhat easy	Average / ok	Somewhat difficult	Very difficult
Chef / Cook	Chef / Cook Very easy	Chef / Cook Somewhat easy	Chef / Cook Average / ok	Chef / Cook Somewhat difficult	Chef / Cook Very difficult
kitchen hand	kitchen hand Very easy	kitchen hand Somewhat easy	kitchen hand Average / ok	kitchen hand Somewhat difficult	kitchen hand Very difficult
Food & Beverage Assistant	Food & Beverage Assistant Very easy	Food & Beverage Assistant Somewhat easy	Food & Beverage Assistant Average / ok	Food & Beverage Assistant Somewhat difficult	Food & Beverage Assistant Very difficult
Supervisors	Supervisors Very easy	Supervisors Somewhat easy	Supervisors Average / ok	Supervisors Somewhat difficult	Supervisors Very difficult

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25. Compared to last financial year, overall have you found hiring staff to be:

Easier than last financial year

About the same

More difficult than last financial year

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26. Please rate how successful you have found the following recruitment methods during the past 12 months?

	Very Useful	Useful	Average	Not Useful	Have Not Used
Job Network (government employment service)	Job Network (government employment service) Very Useful	Job Network (government employment service) Useful	Job Network (government employment service) Average	Job Network (government employment service) Not Useful	Job Network (government employment service) Have Not Used
Private Recruitment Agencies	Private Recruitment Agencies Very Useful	Private Recruitment Agencies Useful	Private Recruitment Agencies Average	Private Recruitment Agencies Not Useful	Private Recruitment Agencies Have Not Used
Newspaper Advertising	Newspaper Advertising Very Useful	Newspaper Advertising Useful	Newspaper Advertising Average	Newspaper Advertising Not Useful	Newspaper Advertising Have Not Used
Internet Advertising	Internet Advertising Very Useful	Internet Advertising Useful	Internet Advertising Average	Internet Advertising Not Useful	Internet Advertising Have Not Used
Overseas Workers	Overseas Workers Very Useful	Overseas Workers Useful	Overseas Workers Average	Overseas Workers Not Useful	Overseas Workers Have Not Used
Word of Mouth	Word of Mouth Very Useful	Word of Mouth Useful	Word of Mouth Average	Word of Mouth Not Useful	Word of Mouth Have Not Used

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27. How do you expect your business to trend in the next 12 months relative to the following?

	Increase	Remain the Same	Decrease
Sales	Sales Increase	Sales Remain the Same	Sales Decrease
Employees	Employees Increase	Employees Remain the Same	Employees Decrease
Prices	Prices Increase	Prices Remain the Same	Prices Decrease
Profitability	Profitability Increase	Profitability Remain the Same	Profitability Decrease
Capital Expenditure	Capital Expenditure Increase	Capital Expenditure Remain the Same	Capital Expenditure Decrease

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28. What is your annual percentage (%) of labor costs to overall revenue inclusive of all costs (super, payroll tax, workers comp) and exclusive of contract/labor hire? (Required.)

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29. What is the percentage (%) of each revenue area for the following, (i.e. food cost to food revenue)? (Required.)

Food %

Beverage %

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30. What is the percentage (%) of the following cost to overall revenue? (Required.)

Rent %

Rates & Taxes %

Property Insurance %

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31. What is your profit & (Loss) before tax? please indciate by percentage (%)? (Required.)

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32. What is the annual revenue exluding GST? (Required.)

<$500,000

$500,000 to $700,000

$800,000 to $900,000

$1,000,000 to $2,000,000

$3,000,000 to $4,000,000

$5,000,000 to $6,000,000

$7,000,000 to $8,000,000

$9,000,0000 to $10,000,000

>$10,000,000

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33. What is the following Income and Expenditure (could you please give an amount)? (Required.)

Food Revenue

Beverage Revenue

Other Revenue

Accountancy Management

Advertising & Promotion

Credit Card Charges

Cleaning, Laundry and Rubbish Removal

Electricity, Lighting and Gas

Equipment Depreciation / Lease

Insurance

Interest

Printing & Stationery

Repairs, Maintenance & Replacement

Telephone & Postage

Training

Travel

All other expenses

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34. Including your Manager, what is the average number of paid employees that work during a typical week (including front and back of house staff)?

Full Time

Part Time

Casual

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35. Will further wage increases impact you employing more staff over the next 12 months? (Required.)

Employ less staff

Employ same staff at a higher cost

Employ same number of staff for less hours

Manager/owner work more hours

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36. Will your business reduce staff if labour costs rise in 2012/2013?

Yes

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37. Could you please tick all factors that contribute to the success of a business? (1 is very successful and 10 is least successful) (Required.)

	1	2	3	4	5	6	7	8	9	10
Staff Quality	Staff Quality 1	Staff Quality 2	Staff Quality 3	Staff Quality 4	Staff Quality 5	Staff Quality 6	Staff Quality 7	Staff Quality 8	Staff Quality 9	Staff Quality 10
Food Quality	Food Quality 1	Food Quality 2	Food Quality 3	Food Quality 4	Food Quality 5	Food Quality 6	Food Quality 7	Food Quality 8	Food Quality 9	Food Quality 10
Cost Control	Cost Control 1	Cost Control 2	Cost Control 3	Cost Control 4	Cost Control 5	Cost Control 6	Cost Control 7	Cost Control 8	Cost Control 9	Cost Control 10
Meeting Customer Expectations	Meeting Customer Expectations 1	Meeting Customer Expectations 2	Meeting Customer Expectations 3	Meeting Customer Expectations 4	Meeting Customer Expectations 5	Meeting Customer Expectations 6	Meeting Customer Expectations 7	Meeting Customer Expectations 8	Meeting Customer Expectations 9	Meeting Customer Expectations 10
Work Family Balance	Work Family Balance 1	Work Family Balance 2	Work Family Balance 3	Work Family Balance 4	Work Family Balance 5	Work Family Balance 6	Work Family Balance 7	Work Family Balance 8	Work Family Balance 9	Work Family Balance 10
Service Quality	Service Quality 1	Service Quality 2	Service Quality 3	Service Quality 4	Service Quality 5	Service Quality 6	Service Quality 7	Service Quality 8	Service Quality 9	Service Quality 10
Marketing	Marketing 1	Marketing 2	Marketing 3	Marketing 4	Marketing 5	Marketing 6	Marketing 7	Marketing 8	Marketing 9	Marketing 10
Offering Value for Money	Offering Value for Money 1	Offering Value for Money 2	Offering Value for Money 3	Offering Value for Money 4	Offering Value for Money 5	Offering Value for Money 6	Offering Value for Money 7	Offering Value for Money 8	Offering Value for Money 9	Offering Value for Money 10
Atmosphere	Atmosphere 1	Atmosphere 2	Atmosphere 3	Atmosphere 4	Atmosphere 5	Atmosphere 6	Atmosphere 7	Atmosphere 8	Atmosphere 9	Atmosphere 10
Consistency	Consistency 1	Consistency 2	Consistency 3	Consistency 4	Consistency 5	Consistency 6	Consistency 7	Consistency 8	Consistency 9	Consistency 10
Staff Retention	Staff Retention 1	Staff Retention 2	Staff Retention 3	Staff Retention 4	Staff Retention 5	Staff Retention 6	Staff Retention 7	Staff Retention 8	Staff Retention 9	Staff Retention 10

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38. Could you please tick all factors that can be onerous on a business? (1 is least successful and 10 is very successful) (Required.)

	1	2	3	4	5	6	7	8	9	10
Time Management	Time Management 1	Time Management 2	Time Management 3	Time Management 4	Time Management 5	Time Management 6	Time Management 7	Time Management 8	Time Management 9	Time Management 10
Federal Government Policy	Federal Government Policy 1	Federal Government Policy 2	Federal Government Policy 3	Federal Government Policy 4	Federal Government Policy 5	Federal Government Policy 6	Federal Government Policy 7	Federal Government Policy 8	Federal Government Policy 9	Federal Government Policy 10
State Government Policy	State Government Policy 1	State Government Policy 2	State Government Policy 3	State Government Policy 4	State Government Policy 5	State Government Policy 6	State Government Policy 7	State Government Policy 8	State Government Policy 9	State Government Policy 10
Local Government Policy	Local Government Policy 1	Local Government Policy 2	Local Government Policy 3	Local Government Policy 4	Local Government Policy 5	Local Government Policy 6	Local Government Policy 7	Local Government Policy 8	Local Government Policy 9	Local Government Policy 10
Staff	Staff 1	Staff 2	Staff 3	Staff 4	Staff 5	Staff 6	Staff 7	Staff 8	Staff 9	Staff 10
Retaining Staff	Retaining Staff 1	Retaining Staff 2	Retaining Staff 3	Retaining Staff 4	Retaining Staff 5	Retaining Staff 6	Retaining Staff 7	Retaining Staff 8	Retaining Staff 9	Retaining Staff 10
Wages	Wages 1	Wages 2	Wages 3	Wages 4	Wages 5	Wages 6	Wages 7	Wages 8	Wages 9	Wages 10
Repairs	Repairs 1	Repairs 2	Repairs 3	Repairs 4	Repairs 5	Repairs 6	Repairs 7	Repairs 8	Repairs 9	Repairs 10
Rent	Rent 1	Rent 2	Rent 3	Rent 4	Rent 5	Rent 6	Rent 7	Rent 8	Rent 9	Rent 10
Competition	Competition 1	Competition 2	Competition 3	Competition 4	Competition 5	Competition 6	Competition 7	Competition 8	Competition 9	Competition 10
Increasing Costs	Increasing Costs 1	Increasing Costs 2	Increasing Costs 3	Increasing Costs 4	Increasing Costs 5	Increasing Costs 6	Increasing Costs 7	Increasing Costs 8	Increasing Costs 9	Increasing Costs 10
Immigration	Immigration 1	Immigration 2	Immigration 3	Immigration 4	Immigration 5	Immigration 6	Immigration 7	Immigration 8	Immigration 9	Immigration 10
GST	GST 1	GST 2	GST 3	GST 4	GST 5	GST 6	GST 7	GST 8	GST 9	GST 10
Public Holidays	Public Holidays 1	Public Holidays 2	Public Holidays 3	Public Holidays 4	Public Holidays 5	Public Holidays 6	Public Holidays 7	Public Holidays 8	Public Holidays 9	Public Holidays 10

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39. How much would you donate to charity in any given year? (Required.)

In-Kind (meals, vouchers etc)

Cash $

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* 1. Which of the below best describes your business: (Required.)

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* 2. What State or Territory is your business located?

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* 3. What is your post code? (Required.)

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* 4. What is your first spoken language? (Required.)

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* 5. What is your Country of Origin?

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* 6. What is your gender?

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* 7. What is your age?

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* 8. Where is your business located?

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* 9. Is your business location considered to be a tourist location?

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* 10. How many years have you spent working in the hospitality industry?

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* 11. What ownership type is your business?

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* 12. Is your business located in / attached to?

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* 13. Is your business a franchised operation?

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* 14. Is the land on which your business operates:

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* 15. Is the building in which your business located:

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* 16. Is your business a:

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* 17. What cuisine is does your business specialise in? (Required.)

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* 18. Is your business:

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* 19. What methods of payment are most common in your venue?

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* 20. What is the size of your business, to your best estimate in square metres? (Required.)

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* 21. How many seats are allocated to customers in your business? (Required.)

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* 22. If you have outside dining, how much do you pay the council, if any, for this space? (Required.)

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* 23. On average how many customers do you serve a week? (Required.)

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* 24. Please rate how easy or difficult it has been for you to attract staff to the following jobs?

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* 25. Compared to last financial year, overall have you found hiring staff to be:

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* 26. Please rate how successful you have found the following recruitment methods during the past 12 months?

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* 27. How do you expect your business to trend in the next 12 months relative to the following?

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* 28. What is your annual percentage (%) of labor costs to overall revenue inclusive of all costs (super, payroll tax, workers comp) and exclusive of contract/labor hire? (Required.)

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* 29. What is the percentage (%) of each revenue area for the following, (i.e. food cost to food revenue)? (Required.)

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* 30. What is the percentage (%) of the following cost to overall revenue? (Required.)

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* 31. What is your profit & (Loss) before tax? please indciate by percentage (%)? (Required.)

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* 32. What is the annual revenue exluding GST? (Required.)

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* 33. What is the following Income and Expenditure (could you please give an amount)? (Required.)

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* 34. Including your Manager, what is the average number of paid employees that work during a typical week (including front and back of house staff)?

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* 35. Will further wage increases impact you employing more staff over the next 12 months? (Required.)

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* 36. Will your business reduce staff if labour costs rise in 2012/2013?

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* 37. Could you please tick all factors that contribute to the success of a business? (1 is very successful and 10 is least successful) (Required.)

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* 38. Could you please tick all factors that can be onerous on a business? (1 is least successful and 10 is very successful) (Required.)

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* 39. How much would you donate to charity in any given year? (Required.)

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* 40. Please provide your name (Required.)

1. Which of the below best describes your business: (Required.)

2. What State or Territory is your business located?

3. What is your post code? (Required.)

4. What is your first spoken language? (Required.)

5. What is your Country of Origin?

6. What is your gender?

7. What is your age?

8. Where is your business located?

9. Is your business location considered to be a tourist location?

10. How many years have you spent working in the hospitality industry?

11. What ownership type is your business?

12. Is your business located in / attached to?

13. Is your business a franchised operation?

14. Is the land on which your business operates:

15. Is the building in which your business located:

16. Is your business a:

17. What cuisine is does your business specialise in? (Required.)

18. Is your business:

19. What methods of payment are most common in your venue?

20. What is the size of your business, to your best estimate in square metres? (Required.)

21. How many seats are allocated to customers in your business? (Required.)

22. If you have outside dining, how much do you pay the council, if any, for this space? (Required.)

23. On average how many customers do you serve a week? (Required.)

24. Please rate how easy or difficult it has been for you to attract staff to the following jobs?

25. Compared to last financial year, overall have you found hiring staff to be:

26. Please rate how successful you have found the following recruitment methods during the past 12 months?

27. How do you expect your business to trend in the next 12 months relative to the following?

28. What is your annual percentage (%) of labor costs to overall revenue inclusive of all costs (super, payroll tax, workers comp) and exclusive of contract/labor hire? (Required.)

29. What is the percentage (%) of each revenue area for the following, (i.e. food cost to food revenue)? (Required.)

30. What is the percentage (%) of the following cost to overall revenue? (Required.)

31. What is your profit & (Loss) before tax? please indciate by percentage (%)? (Required.)

32. What is the annual revenue exluding GST? (Required.)

33. What is the following Income and Expenditure (could you please give an amount)? (Required.)

34. Including your Manager, what is the average number of paid employees that work during a typical week (including front and back of house staff)?

35. Will further wage increases impact you employing more staff over the next 12 months? (Required.)

36. Will your business reduce staff if labour costs rise in 2012/2013?

37. Could you please tick all factors that contribute to the success of a business? (1 is very successful and 10 is least successful) (Required.)

38. Could you please tick all factors that can be onerous on a business? (1 is least successful and 10 is very successful) (Required.)

39. How much would you donate to charity in any given year? (Required.)

40. Please provide your name (Required.)

41. Please provide the name of your business (Required.)

42. Please provide your email address?

43. Please provide your phone number? (Required.)