Sturdevant's Customer Service Customer Survey In a conscious effort to always improve our service and cater to the needs of our customers, we are looking for some feedback about our customer service to you. This survey contains 9 questions and should take 2-4 minutes to complete. OK Question Title * 1. Please type your name below OK Question Title * 2. (optional) Please provide a current email address. OK Question Title * 3. What is the name of your business? OK Question Title * 4. What is your role with your company? Tech Service Writer Owner Other (please specify) OK Question Title * 5. Are you the primary parts purchaser? Yes No If no, who is? OK Question Title * 6. Rank the following salesmen duties in order of importance to your company 1 2 3 4 5 6 Delivery 1 2 3 4 5 6 New Product Information 1 2 3 4 5 6 Check Inventory 1 2 3 4 5 6 Specialty Parts 1 2 3 4 5 6 Returns 1 2 3 4 5 6 Promotions OK Question Title * 7. How often would you like to be visited by a salesmen? Once a week Once every other week Once a month Other (please specify) OK Question Title * 8. What primary factors drive your purchase decisions? Delivery time Product Availability Price Brand quality Service Knowledgeable staff Other (please specify) OK Question Title * 9. What could we do to better serve you? OK DONE
