Service NSW PSA Members Survey

This survey closes on Friday 23 March 2018

The PSA working with your Service NSW Delegates have raised a number of issues with Service NSW management. Your feedback to this survey will greatly assist your union in dealing with:

1. Unpaid work prior to beginning of rostered shift times.
2. Being able to take your 10 minute paid morning tea break.


This survey should take no more than 3 minutes unless you want to provide us with more detail on your before or after shift routines.

1.What Service/Contact Centre do you work at?
2.What is your current role
3.Do you currently do unpaid work so that you are ready to start on your rostered start or finish time?
4.If you answered 'Yes' to the question above, how much time (in minutes) do you on average take so that you are ready to start or finish your shift?
5.(Optional) Please explain the steps and work-systems you have to use prior to being ready to start/finish your shift that you do as unpaid work.
6.Do you get to take your paid 10 minute morning tea break?