Review of Lessons Management Handbook (AIDR, 2013)

Would you like to contribute to the review of the Lessons Management Handbook?

The Lessons Management Handbook is part of the Australian Disaster Resilience Handbook Collection. The current version outlines national principles and practice and provides a national reference for the management of lessons across the national security environment. The content applies to all states and territories to inform Lessons Management planning and practice.

The current 2013 edition is available online at: https://knowledge.aidr.org.au/resources/handbook-8-lessons-management/

This survey is aimed at identifying areas of the current handbook that need to be up-dated, re-organised or changed. The outcomes of the survey will inform the review process of the handbook.

The survey is divided into 3 sections:
I. Knowledge and use of the handbook
II. Structure and content of the handbook
III. Demographics - your profile

Both users and non-users of the handbook are invited to participate.

This survey is being conducted by the Australian Institute for Disaster Resilience (www.aidr.org.au). Taking part is anonymous and should take about 15 minutes.

Thank you for your support.

Question Title

* 1. Have you heard of the Australian Disaster Resilience Handbook Collection (formerly the AEMI handbooks and manuals)?

Yes

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* 2. Have you heard of the Lessons Management Handbook (Handbook 8)?

Yes

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* 3. Do you use the Lessons Management Handbook in your work?

Yes

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* 4. How do you use the Lessons Management Handbook in your work? Please select all that apply.

During an emergency

During the planning process

Developing plans, processes, procedures, doctrine

Training resource

I don’t use the handbook

Other

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* 5. To what extent do you agree with the following statements about the Lessons Management Handbook?

	Strongly agree	Agree	Disagree	Strongly disagree
It is a useful tool for planning	It is a useful tool for planning Strongly agree	It is a useful tool for planning Agree	It is a useful tool for planning Disagree	It is a useful tool for planning Strongly disagree
It is a useful source of information/advice	It is a useful source of information/advice Strongly agree	It is a useful source of information/advice Agree	It is a useful source of information/advice Disagree	It is a useful source of information/advice Strongly disagree
It is a useful education/training tool	It is a useful education/training tool Strongly agree	It is a useful education/training tool Agree	It is a useful education/training tool Disagree	It is a useful education/training tool Strongly disagree
It is an unbiased synthesis of expert opinion	It is an unbiased synthesis of expert opinion Strongly agree	It is an unbiased synthesis of expert opinion Agree	It is an unbiased synthesis of expert opinion Disagree	It is an unbiased synthesis of expert opinion Strongly disagree
It is likely to improve coordination between organisations	It is likely to improve coordination between organisations Strongly agree	It is likely to improve coordination between organisations Agree	It is likely to improve coordination between organisations Disagree	It is likely to improve coordination between organisations Strongly disagree
Is likely to improve the quality of planning for lessons management	Is likely to improve the quality of planning for lessons management Strongly agree	Is likely to improve the quality of planning for lessons management Agree	Is likely to improve the quality of planning for lessons management Disagree	Is likely to improve the quality of planning for lessons management Strongly disagree
It is likely to reduce costs of planning & implementation	It is likely to reduce costs of planning & implementation Strongly agree	It is likely to reduce costs of planning & implementation Agree	It is likely to reduce costs of planning & implementation Disagree	It is likely to reduce costs of planning & implementation Strongly disagree
It is likely to increase costs of planning & implementation	It is likely to increase costs of planning & implementation Strongly agree	It is likely to increase costs of planning & implementation Agree	It is likely to increase costs of planning & implementation Disagree	It is likely to increase costs of planning & implementation Strongly disagree
It is a key tool for those who are new to disaster/emergency management	It is a key tool for those who are new to disaster/emergency management Strongly agree	It is a key tool for those who are new to disaster/emergency management Agree	It is a key tool for those who are new to disaster/emergency management Disagree	It is a key tool for those who are new to disaster/emergency management Strongly disagree
It represents national lessons management principles and practice	It represents national lessons management principles and practice Strongly agree	It represents national lessons management principles and practice Agree	It represents national lessons management principles and practice Disagree	It represents national lessons management principles and practice Strongly disagree

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* 6. Which chapter(s) of the Lessons Management Handbook are you familiar with? Please select all that apply.

Chapter 1: Introduction
Benefits of a lessons management system
What is a learning organisation?
What is lessons learned?
What is a lesson and when is it learned?
Who needs to learn lessons?

Chapter 2: Principles of Knowledge Management
Knowledge and lessons management
Developing a learning culture: open culture vs blame culture
Change management
Unlearning
Communication strategy

Chapter 3: The Lessons Management System
Collection
Analysis
Implementation
Monitoring and review
Other considerations before and after the event

Chapter 4: Other Considerations
An emphathic approach
Sensitive issues
Legal issues
Governance

Appendices
Appendix 1: Incident, cause, analysis, method (ICAM)
Appendix 2: After action review facilitation
Appendix 3: After action reviews and debriefings
Appendix 4: Examples of collection plans
Appendix 5: Analysis techniques
Appendix 6: Capabilities
Appendix 7: Examples of existing lessons management systems

I don’t use the handbook.

Question Title

* 7. For each of the handbook chapters listed below, please indicate the extent to which you agree or disagree with the following statement:
“This section covers all the essential information and themes”.

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
Chapter 1: Introduction	Chapter 1: Introduction Strongly agree	Chapter 1: Introduction Agree	Chapter 1: Introduction Disagree	Chapter 1: Introduction Strongly disagree	Chapter 1: Introduction N/A
Chapter 2: Principles of Knowledge Management	Chapter 2: Principles of Knowledge Management Strongly agree	Chapter 2: Principles of Knowledge Management Agree	Chapter 2: Principles of Knowledge Management Disagree	Chapter 2: Principles of Knowledge Management Strongly disagree	Chapter 2: Principles of Knowledge Management N/A
Chapter 3: The Lessons Management System	Chapter 3: The Lessons Management System Strongly agree	Chapter 3: The Lessons Management System Agree	Chapter 3: The Lessons Management System Disagree	Chapter 3: The Lessons Management System Strongly disagree	Chapter 3: The Lessons Management System N/A
Chapter 4: Other Considerations	Chapter 4: Other Considerations Strongly agree	Chapter 4: Other Considerations Agree	Chapter 4: Other Considerations Disagree	Chapter 4: Other Considerations Strongly disagree	Chapter 4: Other Considerations N/A
Appendices	Appendices Strongly agree	Appendices Agree	Appendices Disagree	Appendices Strongly disagree	Appendices N/A

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* 8. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 1: Introduction

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* 9. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 2: Principles of Knowledge Management

Question Title

* 10. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 3: The Lessons Management System

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* 11. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 4: Other Considerations

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* 12. What other updates and additional information needs to be included in the revised edition of the handbook?

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* 13. To what extent do you agree that the following themes should be included in the next edition of the Lessons Management Handbook?

	Agree	Disagree	N/A
Resilience	Resilience Agree	Resilience Disagree	Resilience N/A
People with disabilities	People with disabilities Agree	People with disabilities Disagree	People with disabilities N/A
CALD communities	CALD communities Agree	CALD communities Disagree	CALD communities N/A
Gender	Gender Agree	Gender Disagree	Gender N/A
Psychosocial and mental health	Psychosocial and mental health Agree	Psychosocial and mental health Disagree	Psychosocial and mental health N/A
Environment, climate change and disaster risk reduction	Environment, climate change and disaster risk reduction Agree	Environment, climate change and disaster risk reduction Disagree	Environment, climate change and disaster risk reduction N/A
Urban contexts	Urban contexts Agree	Urban contexts Disagree	Urban contexts N/A
Rural, Regional, Remote contexts	Rural, Regional, Remote contexts Agree	Rural, Regional, Remote contexts Disagree	Rural, Regional, Remote contexts N/A
Monitoring & Evaluation	Monitoring & Evaluation Agree	Monitoring & Evaluation Disagree	Monitoring & Evaluation N/A
Sustainable Development Goals	Sustainable Development Goals Agree	Sustainable Development Goals Disagree	Sustainable Development Goals N/A
Sendai Framework	Sendai Framework Agree	Sendai Framework Disagree	Sendai Framework N/A

Other (please specify)

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* 14. Which of the following statements do you recognise as potential barriers to effectively using the Lessons Management Handbook? Please select all that apply.

Parts of the handbook are poorly developed

Parts of the handbook are outdated

The language used in parts of the handbook is too technical

It is impractical to refer to the handbook when neccessary

The handbook is difficult to translate into operational procedures and guidelines

Training opportunities are not adequately available, accessible or affordable enough

Practitioners are unaware of the handbook

Disaster and emergency management practitioners do not use the handbook

Better documents exist as alternatives

Other (please specify)

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* 15. If you selected any of the above, please provide an overview of how it could be improved.

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* 16. To what extent do you agree with the following statements about the resources in the Appendices?

	Agree	Disagree	N/A
The resources are useful	The resources are useful Agree	The resources are useful Disagree	The resources are useful N/A
The resources are precise/specific enough	The resources are precise/specific enough Agree	The resources are precise/specific enough Disagree	The resources are precise/specific enough N/A
The resources are accessible and adoptable	The resources are accessible and adoptable Agree	The resources are accessible and adoptable Disagree	The resources are accessible and adoptable N/A
The resources consider different contexts	The resources consider different contexts Agree	The resources consider different contexts Disagree	The resources consider different contexts N/A
The resources would be better placed in a separate companion document	The resources would be better placed in a separate companion document Agree	The resources would be better placed in a separate companion document Disagree	The resources would be better placed in a separate companion document N/A
A pocket guide or aides memoir summarising key elements would be useful.	A pocket guide or aides memoir summarising key elements would be useful. Agree	A pocket guide or aides memoir summarising key elements would be useful. Disagree	A pocket guide or aides memoir summarising key elements would be useful. N/A

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* 17. Please provide more detail in relation to any responses where you selected disagree.

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* 18. Please list or add links to any documents or resources you think should be included in the review of the Lessons Management Handbook.

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* 19. To what extent do you agree with the following statements about the Lessons Management Handbook

	Agree	Disagree	N/A
Information is easy to find	Information is easy to find Agree	Information is easy to find Disagree	Information is easy to find N/A
Information is clearly presented	Information is clearly presented Agree	Information is clearly presented Disagree	Information is clearly presented N/A
The order of the chapters is sensible	The order of the chapters is sensible Agree	The order of the chapters is sensible Disagree	The order of the chapters is sensible N/A
The language is simple to understand	The language is simple to understand Agree	The language is simple to understand Disagree	The language is simple to understand N/A

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* 20. Please provide more detail in relation to any responses where you selected disagree.

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* 21. What do you think would be the most appropriate way to encourage the use of the Lessons Management Handbook (Please select up to 2)

Make training opportunities more available, accessible and affordable

Encouragement/endorsement from disaster and emergency management organisations nationally

Encouragement/endorsement from sector experts

Further develop a community of practice to seek advice and share experiences

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* 22. Any further comments on factors influencing the use of the Lessons Management Handbook?

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* 23. Are there any challenges you currently experience in your work/involvement in lessons management that you would like to see addressed or more adequately addressed in the Lessons Management Handbook? Please be as specific as you can.

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* 24. Any further suggestions for the revision of the Lessons Management Handbook?

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* 25. Which of the following profiles best describe the organisation you work/volunteer for?

Health sector

Emergency services volunteer

Volunteer – other

Emergency services agency

Local government

State or territory government

Commonwealth government

International

NGO or not-for-profit

Business sector

Community group

Community member

Education

University/researcher

Consultant

Technical/sectoral/subject matter expert

Student

Independent, self-employed

Unemployed

Other (please specify)

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* 26. Which Australian state/territory does your organisation cover?

Other (please specify)

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* 27. How long have you been involved in the disaster / emergency management sector?

0-5 years

6-10 years

11 and more years

I don’t work in this sector

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* 28. Thank you for completing our survey!

If you would like to receive the results of the survey, please contact us:

Katelyn Samson | Project Officer
Australian Institute for Disaster Resilience
+61 3 9418 5255 enquiries@aidr.org.au
370 Albert Street, East Melbourne VIC 3002
www.aidr.org.au

Question Title

* 1. Have you heard of the Australian Disaster Resilience Handbook Collection (formerly the AEMI handbooks and manuals)?

Question Title

* 2. Have you heard of the Lessons Management Handbook (Handbook 8)?

Question Title

* 3. Do you use the Lessons Management Handbook in your work?

Question Title

* 4. How do you use the Lessons Management Handbook in your work? Please select all that apply.

Question Title

* 5. To what extent do you agree with the following statements about the Lessons Management Handbook?

Question Title

* 6. Which chapter(s) of the Lessons Management Handbook are you familiar with? Please select all that apply.

Question Title

* 7. For each of the handbook chapters listed below, please indicate the extent to which you agree or disagree with the following statement: “This section covers all the essential information and themes”.

Question Title

* 8. For the following chapter of the handbook, please advise what updates and additional information needs to be included:Chapter 1: Introduction

Question Title

* 9. For the following chapter of the handbook, please advise what updates and additional information needs to be included:Chapter 2: Principles of Knowledge Management

Question Title

* 10. For the following chapter of the handbook, please advise what updates and additional information needs to be included:Chapter 3: The Lessons Management System

Question Title

* 11. For the following chapter of the handbook, please advise what updates and additional information needs to be included:Chapter 4: Other Considerations

Question Title

* 12. What other updates and additional information needs to be included in the revised edition of the handbook?

Question Title

* 13. To what extent do you agree that the following themes should be included in the next edition of the Lessons Management Handbook?

Question Title

* 14. Which of the following statements do you recognise as potential barriers to effectively using the Lessons Management Handbook? Please select all that apply.

Question Title

* 15. If you selected any of the above, please provide an overview of how it could be improved.

Question Title

* 16. To what extent do you agree with the following statements about the resources in the Appendices?

Question Title

* 17. Please provide more detail in relation to any responses where you selected disagree.

Question Title

* 18. Please list or add links to any documents or resources you think should be included in the review of the Lessons Management Handbook.

Question Title

* 19. To what extent do you agree with the following statements about the Lessons Management Handbook

Question Title

* 20. Please provide more detail in relation to any responses where you selected disagree.

Question Title

* 21. What do you think would be the most appropriate way to encourage the use of the Lessons Management Handbook (Please select up to 2)

Question Title

* 22. Any further comments on factors influencing the use of the Lessons Management Handbook?

Question Title

* 23. Are there any challenges you currently experience in your work/involvement in lessons management that you would like to see addressed or more adequately addressed in the Lessons Management Handbook? Please be as specific as you can.

Question Title

* 24. Any further suggestions for the revision of the Lessons Management Handbook?

Question Title

* 25. Which of the following profiles best describe the organisation you work/volunteer for?

Question Title

* 26. Which Australian state/territory does your organisation cover?

Question Title

* 27. How long have you been involved in the disaster / emergency management sector?

Question Title

* 28. Thank you for completing our survey!If you would like to receive the results of the survey, please contact us:Katelyn Samson | Project OfficerAustralian Institute for Disaster Resilience+61 3 9418 5255 enquiries@aidr.org.au370 Albert Street, East Melbourne VIC 3002 www.aidr.org.au

* 7. For each of the handbook chapters listed below, please indicate the extent to which you agree or disagree with the following statement:
“This section covers all the essential information and themes”.

* 8. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 1: Introduction

* 9. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 2: Principles of Knowledge Management

* 10. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 3: The Lessons Management System

* 11. For the following chapter of the handbook, please advise what updates and additional information needs to be included:
Chapter 4: Other Considerations

* 28. Thank you for completing our survey!

If you would like to receive the results of the survey, please contact us:

Katelyn Samson | Project Officer
Australian Institute for Disaster Resilience
+61 3 9418 5255 enquiries@aidr.org.au
370 Albert Street, East Melbourne VIC 3002
www.aidr.org.au