2018 BCAR EV users survey

Introduction

The electric vehicle charging stations have been very popular at Buffalo Civic Auto Ramps. We have seen a 44% increase in number of sessions and a 101% increase in Energy usage from May to November. Essentially, demand for charging now exceeds supply (at most locations) and we need to change policies to best utilize the charging station and to offset the costs. This survey is designed to get user feedback to help guide the new policy.

Question Title

* 1. What type of BCAR customer are you?

Monthly pass holder - I have the account

Monthly pass holder - the account is paid by my employer

Ticket Customer

Question Title

* 2. What type of Vehicle do you have?

Fully Electric

Hybrid Gas-Electric plug-in

Other

Question Title

* 3. About how far (one way) is your daily Commute?

Less than 5 miles

5-10 miles

10-15 miles

15-25 miles

Over 25 miles

Question Title

* 4. How many days a week do you charge your vehicle at a BCAR facility?

about 5 times a week

3-4 times a week

1-2 times per week

Only a few times a month

Only a few times a year

Question Title

* 5. How Satisfied are you with the ease of use of the charging stations?

Very Satisfied

Somewhat Satisfied

neutral

Somewhat Unsatisfied

Very Unsatisfied

Very Satisfied

Somewhat Satisfied

neutral

Somewhat Unsatisfied

Very Unsatisfied

Question Title

* 6. Have you often have you had problems with the charging station?

Regularly

A few times a month

Once or twice in my total experience

Never

Question Title

* 7. How often do you arrive to find all the EV spaces occupied?

Several times a week

about once a week

a few times a month

Rarely or never

Question Title

* 8. The current Policy for Monthly customers is to purchase an annual hang tag, which allows unlimited charging. What is the MOST you would be willing to pay, PER MONTH for unlimited charging privileges

$50

$40

$30

$20

$10

Question Title

* 9. One possibility is having customers pay by the kilowatt hour for the energy they receive. How much would you be willing to pay per Kilowatt hour?

14cents (public stations frequently charge a small premium for the convenience)

12 cents (approximate rate most people pay at home)

10 cents

I am less likely to charge at BCAR facilities if I have to pay by the kilowatt hour

Question Title

* 10. How would you feel about being required to move your car after 3 hours?

I would still use EV spaces as often as I do now

I would seldom use EV spaces if required to move

I would rarely if ever use EV spaces if required to move

I would never use EV spaces if required to move.

Question Title

* 11. What potential solution do you think is best to get multiple different vehicles to use a single EV space each day?

Require Vehicles to move after a charge is completed

Require vehicles to move after a certain amount of time (ie 3hours)

Increase the cost after 3 hours, thereby encouraging people to move, but not requiring it

Allow multiple users to "share" a space, splitting the cost of a designated reserve space (usually $80 more per month than a regular monthly ramp pass) among 2 or more people.

Question Title

* 12. Would you be interested in a designated Level I charging area. This would require you to bring your own cord, but would likely be offered at a lower cost than level 2 charging.

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

Question Title

* 1. What type of BCAR customer are you?

Question Title

* 2. What type of Vehicle do you have?

Question Title

* 3. About how far (one way) is your daily Commute?

Question Title

* 4. How many days a week do you charge your vehicle at a BCAR facility?

Question Title

* 5. How Satisfied are you with the ease of use of the charging stations?

Question Title

* 6. Have you often have you had problems with the charging station?

Question Title

* 7. How often do you arrive to find all the EV spaces occupied?

Question Title

* 8. The current Policy for Monthly customers is to purchase an annual hang tag, which allows unlimited charging. What is the MOST you would be willing to pay, PER MONTH for unlimited charging privileges

Question Title

* 9. One possibility is having customers pay by the kilowatt hour for the energy they receive. How much would you be willing to pay per Kilowatt hour?

Question Title

* 10. How would you feel about being required to move your car after 3 hours?

Question Title

* 11. What potential solution do you think is best to get multiple different vehicles to use a single EV space each day?

Question Title

* 12. Would you be interested in a designated Level I charging area. This would require you to bring your own cord, but would likely be offered at a lower cost than level 2 charging.

Question Title

* 13. Please provide us with any other feedback or questions you have about EV charging at BCAR facilities.