Fiscal Year 2023 Residential Satisfaction Survey

Dear Consumer:

The purpose of this survey is to find out what you think about CODI services.  Please complete this survey. This survey is anonymous, but you may include your name if you wish. 
If you have any questions, please call Paul D’Acunto, Quality Improvement Specialist at 609-965-6871.

Thank you for taking the time to complete this survey.

Sincerely,

Linda Carney  
President / CEO

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* 1. Staff is helpful, friendly, and polite.

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* 2. I feel comfortable expressing my opinions and sharing input with staff. 

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* 3. There are several different ways to offer feedback about the programs including suggestion box, satisfaction survey, house meeting, and website.

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* 4. Using the phone system to contact staff was simple and current with common technology standards.

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* 5. Searching the website for location, contact information, services available, hours of operation, or performance outcome measures was easily accessible.

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* 6. Using person-centered planning, I am actively involved in developing my treatment plan.

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* 7. Staff helps me work on my treatment plan goals.

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* 8. My Residential Manager listens when I have concerns.

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* 9. Staff is sensitive to consumer’s cultural and/or religious beliefs and practices. 

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* 10.  I understand my rights including the grievance procedure.

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* 11.  My quality of life has improved since being in the program.

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* 12. The property I live in is safe and comfortable.

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* 13. The property and location are easily accessible for my needs.

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* 14. The program meets my needs.

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* 15. In the event of an emergency, I can access health and safety information for safe evacuation or other emergency situations.

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* 16.  I would recommend the program to others.

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* 17. Would you be interested in developing or providing input on policies and procedures?

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* 18. What do we do best?

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* 19. How can we improve?

Please answer the questions below to gauge readiness to move from group homes into supported apartments.

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* 20. I fear living on my own.

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* 21. I can’t afford rent and utilities.

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* 22. I fear I may have a mental illness or substance use relapse.

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* 23. My family does not support or consent to me living on my own.

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* 24. I fear CODI services will be reduced or stopped.

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* 25. I am unable to independently take medication as prescribed.

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* 26. I require 24-hour staff support for my medical issues.

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