1.How easy was it to contact HertsHelp and get support?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

2.Did you feel listened to and understood by the advisor?

Yes, completely

Mostly

Partly

Not really

Not at all

3.How helpful was the support you received?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

4.Did the service help you find the right support for your needs?

Yes, fully resolved my issue

Yes, partially helped

Not sure

No, did not help

5.Overall, how satisfied are you with the service you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied