United Counseling Service Client Satisfaction Survey

1.I/We primarily used the following program of service in the past year.

Adult Mental Health (AMH)

Children, Youth and Family Services (CYFS)

Choices for Care (Adult Family Care)

Developmental Services (DS)

Emergency Services (ES)

Intensive Adult Mental Health (IAMH)

Psychiatric Medical Team (PMT)

School-based Services or an Independent School (SBS)

Substance Use (SU)

Other (please specify)

2.I/We received services that were right for us.

Please tell us more.

3.I/We received services that we needed.

4.Staff treated me/us with respect.

5.The services I/we received made a difference.

6.My quality of life improved as a result of the services I/we received.

7.Developmental Services only - I like where I live.

9.Did you feel like your personal identity/culture was/is valued?

Yes

No

Please tell us more.

10.I was satisfied with the communications from the billing department.

11.We strive to meet your needs. Do you have any recommendations on how we could improve your overall experience with UCS? (You may choose as many as apply.)

Increase hours of operations to include evenings and weekends.

Provide follow up phone calls in a timely manner.

Improved communication.

Provide additional services.

None

Other

12.If you had a chance to say one thing to our Executive Director, Lorna Mattern, what would it be?