Exit this survey 2020 Customer Satisfaction Survey Question Title * 1. Thank you for telling us a little bit about yourself. Name Company Email Address Question Title * 2. Job Function President Plant Manager Manufacturing Manager General Manager Operations Manager Manufacturing Engineer Electrical Engineer Mechanical Engineer Purchasing Manager Purchasing Agent/Buyer Project Manager Project Engineer Estimator Shipping and Receiving Manager/Supervisor Materials Manager Production Planner/Scheduler Safety Manager/Coordinator Expediter Facilities Manager Maintenance Superintendent/Supervisor Maintenance Technician Electrician QA/QC Manager/Supervisor Sales Other CUSTOMER SERVICE Question Title * 3. Please rate your INSIDE SALES representative on the following attributes: Very Good Good Fair Poor N/A PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Very Good PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Good PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Fair PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Poor PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) N/A KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Very Good KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Good KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Fair KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Poor KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) N/A Question Title * 4. Please rate your OUTSIDE SALES representative on the following attributes: Very Good Good Fair Poor N/A PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Very Good PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Good PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Fair PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) Poor PROFESSIONALISM (responsiveness, politeness, follow-up, overall business conduct) N/A KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Very Good KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Good KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Fair KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) Poor KNOWLEDGE OF PROBLEM (ability to effectively and efficiently solve customer problem) N/A Question Title * 5. How long did it take customer service to resolve your problem? Less than 1 hr. 1 hr. to 4 hrs. 4 hrs. to 8 hrs. Next day More than 2 days Problem Unresolved N/A Less than 1 hr. 1 hr. to 4 hrs. 4 hrs. to 8 hrs. Next day More than 2 days Problem Unresolved N/A Question Title * 6. How many times did you contact customer service before your problem was resolved? Once Twice Three Times More Than Three Times Problem Unresolved N/A Once Twice Three Times More Than Three Times Problem Unresolved N/A Question Title * 7. Please rate Buckles-Smith on the level of service you receive on the following categories: Very Good Good Fair Poor N/A On time delivery of products On time delivery of products Very Good On time delivery of products Good On time delivery of products Fair On time delivery of products Poor On time delivery of products N/A Effective demonstration facilities Effective demonstration facilities Very Good Effective demonstration facilities Good Effective demonstration facilities Fair Effective demonstration facilities Poor Effective demonstration facilities N/A Availability of type "B & C" items Availability of type "B & C" items Very Good Availability of type "B & C" items Good Availability of type "B & C" items Fair Availability of type "B & C" items Poor Availability of type "B & C" items N/A Convenient location Convenient location Very Good Convenient location Good Convenient location Fair Convenient location Poor Convenient location N/A Overall value Overall value Very Good Overall value Good Overall value Fair Overall value Poor Overall value N/A Accuracy of billing Accuracy of billing Very Good Accuracy of billing Good Accuracy of billing Fair Accuracy of billing Poor Accuracy of billing N/A Availability of type "A" items Availability of type "A" items Very Good Availability of type "A" items Good Availability of type "A" items Fair Availability of type "A" items Poor Availability of type "A" items N/A Overall level of service Overall level of service Very Good Overall level of service Good Overall level of service Fair Overall level of service Poor Overall level of service N/A Accuracy of deliveries Accuracy of deliveries Very Good Accuracy of deliveries Good Accuracy of deliveries Fair Accuracy of deliveries Poor Accuracy of deliveries N/A Broad selection of product Broad selection of product Very Good Broad selection of product Good Broad selection of product Fair Broad selection of product Poor Broad selection of product N/A Next