CUSTOMER SATISFACTION SURVEY 2018 FOR THE NELSON MANDELA BAY MUNICIPALITY

 Please rate our services.

Overall, how satisfied or dissatisfied are you with services of the Munipality?

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* 1. Overall, how satisfied or dissatisfied are you with services of the Munipality?

Which of the following words would you use to describe our services? Selelect all that apply.

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* 2. Which of the following words would you use to describe our services? Selelect all that apply.

How well do our services meet your needs?

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* 3. How well do our services meet your needs?

Which service do you rate the highest?  (Choose only one)

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* 4. Which service do you rate the highest?  (Choose only one)

Which service do you rate the lowest?  (Choose only one)

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* 5. Which service do you rate the lowest?  (Choose only one)

Indicate the service that you would prefer the Municipaliy to improve first. (Choose only one)

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* 6. Indicate the service that you would prefer the Municipaliy to improve first. (Choose only one)

How responsive have we been to your application or request for provision of Municipal Services?

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* 7. How responsive have we been to your application or request for provision of Municipal Services?

Rate how well the city is run.

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* 8. Rate how well the city is run.

Do you have any suggestions or recommendations to improve our services?

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* 9. Do you have any suggestions or recommendations to improve our services?

Please tell us where you live so that we may address your service concerns. (Residential address)

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* 10. Please tell us where you live so that we may address your service concerns. (Residential address)

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