Norton CPA Lab Satisfaction Survey 2017

We would like your feedback on our services. Thank you for taking the time to share this important information which aids us greatly in our efforts to continuously improve and provide quality lab services for your office.

Your prompt reply by March 31, 2017 is appreciated.

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* 1. Your current role?

Lab Staff

Manager

Medical Asst.

Physician

Nurse

Other

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* 2. Please rate your satisfaction with Norton CPA Lab on the following:

Courier Services

	Very Poor	Poor	Fair	Good	Very Good
Pick up times are appropriate	Pick up times are appropriate Very Poor	Pick up times are appropriate Poor	Pick up times are appropriate Fair	Pick up times are appropriate Good	Pick up times are appropriate Very Good
Supplies provided by Norton CPA Lab are delivered promptly and accurately.	Supplies provided by Norton CPA Lab are delivered promptly and accurately. Very Poor	Supplies provided by Norton CPA Lab are delivered promptly and accurately. Poor	Supplies provided by Norton CPA Lab are delivered promptly and accurately. Fair	Supplies provided by Norton CPA Lab are delivered promptly and accurately. Good	Supplies provided by Norton CPA Lab are delivered promptly and accurately. Very Good
Courier is friendly, pleasant, and professional	Courier is friendly, pleasant, and professional Very Poor	Courier is friendly, pleasant, and professional Poor	Courier is friendly, pleasant, and professional Fair	Courier is friendly, pleasant, and professional Good	Courier is friendly, pleasant, and professional Very Good

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* 3. Report Delivery

	Very Poor	Poor	Fair	Good	Very Good
Faxed reports are sent when expected	Faxed reports are sent when expected Very Poor	Faxed reports are sent when expected Poor	Faxed reports are sent when expected Fair	Faxed reports are sent when expected Good	Faxed reports are sent when expected Very Good
Reports sent to "copy to" locations are routed appropriately	Reports sent to "copy to" locations are routed appropriately Very Poor	Reports sent to "copy to" locations are routed appropriately Poor	Reports sent to "copy to" locations are routed appropriately Fair	Reports sent to "copy to" locations are routed appropriately Good	Reports sent to "copy to" locations are routed appropriately Very Good

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* 4. Report Quality

	Very Poor	Poor	Fair	Good	Very Good
Reports are accurate and easy to read	Reports are accurate and easy to read Very Poor	Reports are accurate and easy to read Poor	Reports are accurate and easy to read Fair	Reports are accurate and easy to read Good	Reports are accurate and easy to read Very Good
Test turnaround time is appropriate	Test turnaround time is appropriate Very Poor	Test turnaround time is appropriate Poor	Test turnaround time is appropriate Fair	Test turnaround time is appropriate Good	Test turnaround time is appropriate Very Good

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* 5. Client Service

	Very Poor	Poor	Fair	Good	Very Good
Specimen requirements are clearly communicated by the Client Service staff	Specimen requirements are clearly communicated by the Client Service staff Very Poor	Specimen requirements are clearly communicated by the Client Service staff Poor	Specimen requirements are clearly communicated by the Client Service staff Fair	Specimen requirements are clearly communicated by the Client Service staff Good	Specimen requirements are clearly communicated by the Client Service staff Very Good
On-line compendium is comprehensive and easy to use	On-line compendium is comprehensive and easy to use Very Poor	On-line compendium is comprehensive and easy to use Poor	On-line compendium is comprehensive and easy to use Fair	On-line compendium is comprehensive and easy to use Good	On-line compendium is comprehensive and easy to use Very Good
Telephones are answered promptly and courteously	Telephones are answered promptly and courteously Very Poor	Telephones are answered promptly and courteously Poor	Telephones are answered promptly and courteously Fair	Telephones are answered promptly and courteously Good	Telephones are answered promptly and courteously Very Good
Problems are resolved quickly	Problems are resolved quickly Very Poor	Problems are resolved quickly Poor	Problems are resolved quickly Fair	Problems are resolved quickly Good	Problems are resolved quickly Very Good
Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction	Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction Very Poor	Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction Poor	Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction Fair	Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction Good	Q5a: CLINICAL LIAISON: If Liaison services have been used please rate the level of satisfaction Very Good

Question Title

* 6. Phlebotomy Services

	YES	NO
Are you aware any Patients ordered in EPIC can be sent to our phlebotomy draw centers have blood drawn and results sent back to you via EPIC?	Are you aware any Patients ordered in EPIC can be sent to our phlebotomy draw centers have blood drawn and results sent back to you via EPIC? YES	Are you aware any Patients ordered in EPIC can be sent to our phlebotomy draw centers have blood drawn and results sent back to you via EPIC? NO

Question Title

* 7. Norton CPA Draw Center Satisfaction

	Very Poor	Poor	Fair	Good	Very Good
Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM	Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM Very Poor	Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM Poor	Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM Fair	Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM Good	Norton CPA (Suburban) ST Matthews Center: M-F; 8:30-5PM; SAT: 8:30-12:30PM Very Good
Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM	Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM Very Poor	Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM Poor	Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM Fair	Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM Good	Norton CPA Meridian Center: M-TH; 8-5:30PM; F; 8-1PM Very Good
Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM	Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM Very Poor	Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM Poor	Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM Fair	Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM Good	Norton CPA Dixie Center: M-F 8:30-5:00PM; SAT: 8:30-12:30PM Very Good

Question Title

* 8. Billing and Insurance

	Very Poor	Poor	Fair	Good	Very Good
Bills are accurate and on time	Bills are accurate and on time Very Poor	Bills are accurate and on time Poor	Bills are accurate and on time Fair	Bills are accurate and on time Good	Bills are accurate and on time Very Good
Participation with insurance companies is comprehensive	Participation with insurance companies is comprehensive Very Poor	Participation with insurance companies is comprehensive Poor	Participation with insurance companies is comprehensive Fair	Participation with insurance companies is comprehensive Good	Participation with insurance companies is comprehensive Very Good
Patient billing is addressed appropriately	Patient billing is addressed appropriately Very Poor	Patient billing is addressed appropriately Poor	Patient billing is addressed appropriately Fair	Patient billing is addressed appropriately Good	Patient billing is addressed appropriately Very Good
Billing concerns are addressed in a timely manner	Billing concerns are addressed in a timely manner Very Poor	Billing concerns are addressed in a timely manner Poor	Billing concerns are addressed in a timely manner Fair	Billing concerns are addressed in a timely manner Good	Billing concerns are addressed in a timely manner Very Good

Question Title

* 9. Overall Satisfaction with Norton CPA Lab

	Very Poor	Poor	Fair	Good	Very Good
Timeliness of Norton CPA Lab response	Timeliness of Norton CPA Lab response Very Poor	Timeliness of Norton CPA Lab response Poor	Timeliness of Norton CPA Lab response Fair	Timeliness of Norton CPA Lab response Good	Timeliness of Norton CPA Lab response Very Good
Quality of lab test information provided	Quality of lab test information provided Very Poor	Quality of lab test information provided Poor	Quality of lab test information provided Fair	Quality of lab test information provided Good	Quality of lab test information provided Very Good
Courtesy of Norton CPA Lab staff	Courtesy of Norton CPA Lab staff Very Poor	Courtesy of Norton CPA Lab staff Poor	Courtesy of Norton CPA Lab staff Fair	Courtesy of Norton CPA Lab staff Good	Courtesy of Norton CPA Lab staff Very Good
Overall clinical outcome of the service	Overall clinical outcome of the service Very Poor	Overall clinical outcome of the service Poor	Overall clinical outcome of the service Fair	Overall clinical outcome of the service Good	Overall clinical outcome of the service Very Good
Overall satisfaction with Norton CPA Lab	Overall satisfaction with Norton CPA Lab Very Poor	Overall satisfaction with Norton CPA Lab Poor	Overall satisfaction with Norton CPA Lab Fair	Overall satisfaction with Norton CPA Lab Good	Overall satisfaction with Norton CPA Lab Very Good

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* 10. Additional comments

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* 11. Are there other services Norton CPA Lab could offer to better serve your office or patient needs?

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* 12. Are there any new technologies or tests you would like to see offered by Norton CPA Lab?

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* 13. OPTIONAL
Please let us know the name of the office you are with.
In efforts to increase our survey participation our Client Service team and Courier team will be encouraging offices to complete the survey. We want to be able to give those employees and departments credit and
recognition for their efforts.
Thank You

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* 14. OPTIONAL

Name

Location

Phone

E-mail Address

Question Title

* 1. Your current role?

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* 2. Please rate your satisfaction with Norton CPA Lab on the following:Courier Services

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* 3. Report Delivery

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* 4. Report Quality

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* 5. Client Service

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* 6. Phlebotomy Services

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* 7. Norton CPA Draw Center Satisfaction

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* 8. Billing and Insurance

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* 9. Overall Satisfaction with Norton CPA Lab

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* 10. Additional comments

Question Title

* 11. Are there other services Norton CPA Lab could offer to better serve your office or patient needs?

Question Title

* 12. Are there any new technologies or tests you would like to see offered by Norton CPA Lab?

Question Title

Question Title

* 14. OPTIONAL

* 2. Please rate your satisfaction with Norton CPA Lab on the following:

Courier Services