Thank you for participating in this brief survey. Your response will provide valuable feedback on to the Member Service Center staff and AIS leadership.

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* 1. Overall, how satisfied are you with your experience with the Member Service Center staff?

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* 2. How long was the wait before a member service center team member responded to your inquiry?

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* 3. How well did the member service center team member listen to you?

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* 4. How eager to help you were the member service center team members?

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* 5. How quickly did the member service center team help resolve your concern?

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* 6. How knowledgeable were the member service center team members about your area of concern?

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* 7. How clear was the information the member service center team member gave you?

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* 8. How helpful were the member service center team members?

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* 9. If you would like to speak further about your experience with the member service center team, please enter your information below.

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