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AIS Satisfaction Survey

Thank you for participating in this brief survey. Your response will provide valuable feedback on to the Member Service Center staff and AIS leadership.
1.Overall, how satisfied are you with your experience with the Member Service Center staff?
Extremely satisfied
Very satisfied
Moderately satisfied
Somewhat satisfied
Not at all satisfied
2.How long was the wait before a member service center team member responded to your inquiry?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
3.How well did the member service center team member listen to you?
Extremely well
Very well
Moderately well
Slightly well
Not at all
4.How eager to help you were the member service center team members?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
5.How quickly did the member service center team help resolve your concern?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
6.How knowledgeable were the member service center team members about your area of concern?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
7.How clear was the information the member service center team member gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
8.How helpful were the member service center team members?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
9.If you would like to speak further about your experience with the member service center team, please enter your information below.
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