Client Survey 2017 (2) ABOUT THE INFORMATION OR ADVICE Question Title * 1. How well do you think the adviser understood your problem? Not at all Partly Quite well Very well Question Title * 2. How happy were you about the amount of time you had to discuss your problem? Very unhappy Unhappy Fairly happy Very happy Question Title * 3. Was the information the adviser gave you clearly explained? Not at all Partly Quite well Very well Question Title * 4. Overall were you happy with the information you received? Very unhappy Unhappy Fairly happy Very happy Question Title * 5. What difference has Citizens Advice made to your situation? None A little a lot Question Title * 6. Would you use Citizens Advice again? No Yes Question Title * 7. Would you recommend Citizens Advice to others? No Yes Question Title * 8. Can you suggest any ways in which we can improve our service? Or any other comments? Question Title * 9. All answers/comments in this survey are treated confidentially and you are welcome to remain anonymous. If you have made any comments to which you want a reply please supply contact details below. Question Title * 10. Survey ref (office only) Done