We value your feedback! At Duo County Telecom, customer service and satisfaction are our top priority. As a Duo County customer, you are also an owner with a real voice in the company, and your opinion is extremely valuable. Complete this online survey by December 11, 2017, for TWO chances to win $500 in cash! We select a winner on December 18, 2017.

* 1. Please choose your home/business telephone exchange.

* 2. Please select the nature of your business with Duo County.

* 3. Please select all of the services you receive from Duo County Telecom and its affiliate, Bluegrass Cellular.

* 4. How long have you been a Duo County Telecom customer?

* 5. How many times have you contacted Duo County customer service in the past year?

* 6. How satisfied were you as a result of the call?

* 7. How many times has a Duo County technician visited your home in the past year?

* 8. How satisfied were you as a result of your installation repair visit?

* 9. Based on your experiences, rate your perception of Duo County employees' knowledge of Duo County's services, policies, procedures and technology.

* 10. Based on your experiences, rate the courtesy and helpfulness of Duo County employees.

* 11. Please rate your overall satisfaction with Duo County Telecom customer service.

* 12. Please rate your overall satisfaction with your individual Duo County Telecom Customer Care.

  Very satisfied Satisfied Somewhat satisfied Not satisfied
TV
Internet
Telephone

* 13. How would you rate your visit to our location?

  Excellent Good Average Fair Poor
Jamestown
Columbia

* 14. How fair is the price of Duo County's services?

  Very fair Somewhat fair Not fair Don't know
TV
Internet
Telephone

* 15. How valuable is doing business with a local telecommunications cooperative to you?

* 16. How advanced and competitive do you find Duo County's technology and telecommunications services?

* 17. How often do you need more speed when using Duo County's Internet service?

* 18. How would you rate the quality, value and performance of your Duo County services?

  Excellent Good Average Fair Poor
TV
Internet
Telephone

* 19. If you are considering switching to another provider for any of your current Duo County services, what is the most important reason?

  Price Convenience Reliability Customer Service
TV
Internet
Telephone

* 20. General Comments

* 21. Please provide the following information to be eligible for the $500 cash drawing.

* 22. FOR DUO STAFF USE ONLY:

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