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* 1. Overall, how satisfied are you with Waste Management as your waste and recycling collection provider?

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* 2. Do you think of Waste Management as a partner for sustainable waste services and  a recycling solutions company?

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* 3. How satisfied are you with Waste Management’s consistency/reliability?

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* 4. How satisfied are you with Waste Management’s trucks and containers?

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* 5. How satisfied are you with Waste Management’s driver behavior?

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* 6. What is most important to you in your waste collection service? (CHOOSE UP TO 2)

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* 7. Thinking about the last 6 months, how would you rate Waste Management’s service?

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* 8. How satisfied are you with Waste Management's overall customer service?

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* 9. If you responded to any of the questions with "somewhat dissatisfied, dissatisfied or very dissatisfied", please tell us how we could improve.

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