NASCIO Top Ten Ballot for 2019

NASCIO 2019 - Top Ten Priorities for State CIOs

The results of this ballot will be used by the NASCIO Executive Committee and chartered committees to develop strategy, initiatives, programs and deliverables that are directly aligned with your priorities.

The results of categories A and B will be compiled and published as the NASCIO 2019 State CIO Top Ten Priority Strategies AND the Top Ten Technologies. Only aggregate data will be reported and not your individual selections. This is one of the most referenced publications created by NASCIO.

The results of the survey question, section C, will be compiled and distributed to state CIOs only. The report on section C will present the name of the state and contact information for the CIO. This is intended to assist state CIOs in collaborating with one another on common projects and challenges.

We ask that all parts of this ballot be completed by the state or territorial Chief Information Officer. This should not be delegated to a designee though collaboration with your key staff is encouraged.

Please select your TOP FIVE priorities in BOTH categories A and B.

And please fill out the short open ended question in section C.

Please complete the survey by Monday, November 12, 2018.

Question Title

* 1. Please provide your contact information.

Name

State

Title

Email Address

A. Priority Strategies, Management Processes and Solutions

Question Title

* 2. Which of the following strategies, policy issues and management processes will be your state’s priority initiatives during the coming year? (SELECT EXACTLY 5 CHOICES)

Agile and Incremental Software Delivery: iterative design and incremental development of software solutions; allows for design modifications, prototyping and addition of new capabilities as part of the development process

Artificial Intelligence / Machine Learning / Robotic Process Automation: adoption; delivery of state services; bots; digital assistants; citizen interaction; policy

Blockchain technology and distributed ledger: distributed ledger approaches; there are three dimensions: economics, technologies, and consensus.

Broadband/Wireless Connectivity: strengthening statewide connectivity; implementing broadband technology opportunities

Budget, Cost Control, Fiscal Management: managing budget reduction; strategies for savings; reducing or avoiding costs; dealing with inadequate funding and budget constraints

Business Process Improvement: CIO organization involvement in examining and modifying current business processes to gain effectiveness and efficiencies

Change Management: preparing the organization for new technologies, new solutions; ensure adoption of new systems and solutions once project deliverables are completed

Cloud Services: cloud strategy; proper selection of service and deployment models; scalable and elastic IT-enabled capabilities provided "as a service" using internet technologies; governance; service management; service catalogs; platform; infrastructure; security; privacy; data ownership

Consolidation/Optimization: centralizing, consolidating services, operations, resources, infrastructure, data centers; communications and marketing “enterprise” thinking; identifying and dealing with barriers, compliance with federal regulations

Cross-Jurisdictional Collaboration: "joining up" strategies for state, local, tribal and federal governments for cross-jurisdictional alliances for delivering government services; cost sharing; funding; program management

Customer Relationship Management: building customer agency confidence, trust and collaboration; internal customer service strategies; service level agreements (demand planning)

Data Analytics, Behavioral Analytics, Predictive Analytics: applying BI/BA within the enterprise; communicating the value; building expertise; delivering shared services; exploring big data; data analytics

Data and Information Management: data governance; data architecture; master data management; open data; sustained access to government data; data portals; enhancing the role of data; information & intelligence, knowledge management; data integration; data management strategy; roles and responsibilities

Digital Government: framework for digital services; portal; improving citizen experience; accessibility; identity management; digital assistants; chat bots; crowd sourcing; privacy; security; cross-agency collaboration; cost/benefit analysis

Disaster Recovery/Business Continuity: improving disaster recovery; business continuity planning and readiness; pandemic/epidemic and IT impact; testing

Electronic Records Management/Digital Preservation/E-discovery: strategies; policies; legal issues; opportunities for shared services; emergency preparedness

Enterprise Architecture: governance; formulating, refining or implementing an EA strategy; business architecture; business process modeling; statewide EA program management; Federal Reference Models; whole-government enterprise architecture (i.e., across agencies), inter-enterprise architecture (cross jurisdictional collaboration)

Enterprise IT Governance: enterprise IT policy and planning; improving IT governance; partnering; inter-jurisdictional collaboration; industry advisory boards; legislative oversight–achieving proper balance; agencies participating as members of a “state enterprise”

Enterprise Vision and Roadmap for IT: vision and roadmap for IT; recognition by administration that IT is a strategic capability; integrating and influencing strategic planning and visioning with consideration of future IT innovations; aligning with Governor’s policy agenda

ERP Strategy: acquisition, implementation, expansion, upgrade

FirstNet–Interoperable Nationwide Public Safety Broadband Network: implementation; governance; collaboration; defining roles; planning response to state plan

Health Care: health information and insurance marketplaces; health enterprise architecture; assessment; partnering; implementation; technology solutions; Medicaid Systems (planning, retiring, implementing, purchasing); eligibility determination

Highly Automated and Connected Vehicles: governance; policy; regulation; security and privacy; safety; legal; insurance; licensing; video & data management

Human Resources/Talent Management: human capital/IT workforce development; attracting, developing and retaining IT personnel; retirement wave planning; succession planning; support/training; modernizing IT job titles and office environment

Identity and Access Management: access control; authentication; credentialing; digital standards; single sign-on for citizen services; federated solutions; national strategy (NSTIC)

Infrastructure and Facilities: data center modernization; infrastructure investment; critical infrastructure protection

Innovation and Transformation through Technology: drive a culture of innovation; crowd sourcing; communications/collaboration; focus on outcomes

Internet of Things (IoT): governance; policy; data management; connectivity; security and privacy; standards; portfolio management; managing scale; network capacity; legislation and regulation

Legacy modernization: enhancing, renovating, replacing, legacy platforms and applications; business process improvement

Mobile Services/Mobility/Enterprise Mobility Management: devices, applications, workforce, security, policy issues, support, ownership, communications, wireless infrastructure, BYOD

Open Government, transparency and accountability: open government; performance measures; sustaining

Outsourcing/Managed Services: public/private partnerships; managed services; multisourcing; contract management; terms of service; risk assessment; long term strategy

Performance Management: applying metrics to the IT organization and services

Privacy: policies, rules and safeguards; embedding in processes and management approaches; data breach response

Procurement/Sourcing/Acquisition: reforms; strategic sourcing; commodity contracts; business process for IT procurement with necessary interoperability with other processes; collaborative procurements; modernization of terms and conditions

Project and Portfolio Management: project management discipline; enterprise portfolio management (EPM); technology business management (TBM); oversight; portfolio review; IT Investment Management (ITIM); training/certification of staff; traceability to mission and strategy; scope management; execution; metrics

Security and Risk Management: governance; budget and resource requirements; security frameworks; data protection; training and awareness; insider threats; third party security practices as outsourcing increases; determining what constitutes “due care” or “reasonable”

Shared Services: business models; sharing resources; services; infrastructure; independent of organizational structure; service portfolio management; service catalog; marketing and communications related to organizational transformation, transparent charge back rates, utility based service on demand

Telecommunications/Network Infrastructure: expansion, upgrade, convergence, VoIP implementation, IPv6 transition

Value: demonstrating the business value of IT; educating decision makers; creating the methodology

Vendor Relationship Management: outlining strategic vision; procurement strategy; viability analysis

Other strategies, management processes and solutions (list all here):

B. Priority Technologies, Applications and Tools

Question Title

* 3. To what extent is investment in the following technologies, applications and tools a priority for your state over the next year? (SELECT EXACTLY 5 CHOICES)

Artificial Intelligence / Robotic Process Automation

Blockchain / Distribution Ledger

Business Process Integration Tools

Cloud Solutions: software as a service

Collaboration Technologies: file sharing, document management, workflow, intranet services

Customer Service/CRM: technologies and solutions

Data Analytics: business intelligence and business; applications; big data

Data Management: Master Person Index/Master Data Management; information exchanges

Disaster Recovery / Business Continuity

Document/Content/Records/E-mail management

Enterprise Resource Planning (ERP)

Geographic Information Systems (GIS) and Geospatial analysis

Highly Automated / Connected Vehicles: includes self-driving trucks, vans, and cars; levels of driving automation, system reliability, ground infrastructure, communications and signal security, data security, technology and operations, information networks, emergency recovery, surface operations

Identity and Access Management

Internet of Things: sensors, beacons

Legacy Application Modernization/Renovation

Mobile Workforce: technologies and solutions

Networking (voice and data communications, unified, SDN)

Open Source Solutions

Public Safety Radio Network: FirstNet, LMR and broadband

Security Enhancement Tools: CDM, advanced analytics, digital forensics

Unmanned Aerial Systems (UAS): system reliability, ground infrastructure, communications and signal security, data security, technology and operations, information networks, emergency flight recovery, airspace, surface operations

Virtualization: servers, desktop, storage, applications, data center

Wireless: mobile, remote and fixed wireless (smart buildings, WiFi, WiMax)

Other technologies, applications and tools (list all others here):

C. Your Number One Pain Point

Question Title

* 1. Please provide your contact information.

Question Title

* 2. Which of the following strategies, policy issues and management processes will be your state’s priority initiatives during the coming year? (SELECT EXACTLY 5 CHOICES)

Question Title

* 3. To what extent is investment in the following technologies, applications and tools a priority for your state over the next year? (SELECT EXACTLY 5 CHOICES)

Question Title

* 4. Please describe your number one state CIO pain point. (This information will be compiled and shared only with other NASCIO state members.)

* 4. Please describe your number one state CIO pain point.
(This information will be compiled and shared only with other NASCIO state members.)