NIRCL Customer Survey
1.
Please describe the lab section or lab service being rated. If you'd like to comment on more than one section or service, please complete additional surveys.
2.
How do you rate our service when contacting the laboratory (professionalism, timeliness of response, general helpfulness, etc.)?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
3.
How helpful was the lab representative’s response to technical questions?
5 - Exceptional - Consistently exceeds the expectations
4 -A bove Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
4.
How would you rate the turn-around time of examinations?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
5.
How easy is it to understand reported results?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
6.
How available are lab personnel for court, training, consultation, etc.?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
7.
How do you rate the range of testing services provided by the laboratory?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
8.
How was your overall experience with the laboratory?
5 - Exceptional - Consistently exceeds the expectations
4 - Above Expectations - Consistently meets and often exceeds expectations
3 - Meets Expectations - Consistently meets and occasionally exceeds expectations
2 - Below Expectations - Does not consistently meet expectations
1 - Unacceptable - Consistently fails to meet expectations
0 - Not observed - Did not have the opportunity to assess
Comment
9.
Thank you for completing this survey. Please provide your name and contact information.
Current Progress,
0 of 9 answered