* 1. Do you like Spex Appeal, neither like nor dislike it, or dislike it?

* 2. How well do you feel that our company understands your needs?

* 3. How knowledgeable did our customer service representative seem to you?

* 4. Would you say that our customer service representative solved your problem or answered your question quickly, slowly, or neither?

* 5. How important is quality to you when choosing prescription glasses?

* 6. How important is price to you when choosing prescription glasses?

* 7. What changes would most improve competing products currently available from other companies?

* 8. Does the website appear easy to navigate?

* 9. How likely are you to recommend our website to others?

* 10. Do you have any other comments, questions, or concerns?

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