Napanee Families & Community

Your Voice Matters

The Napanee site of Family and Children’s Services of Frontenac, Lennox, and Addington (FACSFLA), is looking to our community during a time of transition. We recognize that there has been a disconnect between our organization and the Napanee Community and through this survey we want to hear what you know about us and how we can best serve the children, youth, and families of the greater Napanee area.

We have recently sold our building at Advance Avenue to the Town of Greater Napanee. This does not negate our strong commitment to the region, as we will continue to stay in the same building and provide the same services. We firmly believe children and youth thrive when growing up within their families, cultures, and communities, and we will remain in Napanee to strengthen those beliefs.

We kindly ask you to share this survey link with your family, friends, co-workers, and neighbours as we value all opinions and would appreciate a wide audience of replies.

Please take a quick moment to answer these questions and we encourage you to use the comment boxes as they provide us with the best information.

Question Title

* 1. How would you describe yourself in the community?

Resident of Napanee

Newcomer to Napanee

Work in Napanee but reside elsewhere

Visitor to Napanee but live elsewhere

Other (please describe)

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* 2. What is your experience with FACSFLA?

Previously received service from FACSFLA

Currently receiving services from FACSFLA

Have contacted or worked collaboratively with the Organization

Aware of the Organization

Have not heard of the Organization

Other (please describe)

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* 3. Are you aware that you can contact our organization for advice, support, and/or help for a concern you may have for yourself, your child, or a family in your community?

Yes

Other (please describe)

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* 4. Have you encountered or seen any potential barriers that have stopped you from contacting us?

Yes - Please describe

Barriers

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* 5. What do feel FACSFLA’s role and purpose is in your community?

Please describe

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* 6. Are there additional services you would like to see from our organization?

Yes (please describe)

Unsure

Additional Service Ideas

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* 7. What other information would you like us to know about your experience with and/or perception of our organization?

Please describe.

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* 8. If you would like a member of our Quality Assurance team to contact you to complete the survey or provide additional information, please complete the contact information below and we will be in touch at your earliest convenience.

Name

Best method to contact you

Best day and/or time to contact you

Phone Number

We also invite you to contact us if you wish to complete this survey over the phone or if you would like to speak to a member of our team. You can also contact our Quality Assurance department using the email and phone number below.

YourVoice@facsfla.ca
(613) 545-3227 x.5758

Please visit our website for more information about our organization.
www.facsfla.ca

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* 9. There will be a draw for a $25 gift card for those who have completed the survey. If you would like to be included in the draw, please provide your name and email address or phone number, and we will contact you if you are the winner.

Name

Phone Number