The Metropolitan Water Reclamation District of Greater Chicago (District) is committed to achieving the highest standard of excellence in the services it provides to its users. In an effort to ensure that we are meeting your needs, we are asking that you complete this brief five question survey. Your completion of this survey is strictly voluntary and will remain anonymous. We value your opinion, and any information that we receive will be used to help improve our level of service to you, our valued user. Space is provided after each question for your comments or to relate a personal experience. If you would like a personal response, please provide contact information.

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* 1. Industrial Waste Division (IWD) Programs

How would you rate your satisfaction with the District's User Charge and Pretreatment Programs?

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* 2. IWD Personnel

How would you rate your interactions with the IWD staff?

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* 3. Forms

How would you rate the degree of difficulty in completing the District's User Charge and Pretreatment forms (e.g., RD-115, RD-925, etc.)?

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* 4. Website

How would you rate the ease of navigating the District’s website (

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* 5. IWD Improvements

What two most important aspects of the IWD program need improvement?