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GBPC Digital Customer Experience Survey
1.
Are you a current Grand Bahama Power Company Customer?
Yes
No
2.
What age bracket best describes you?
18-24
25-34
35-44
45-54
55-64
65+
3.
What best describes your account classification?
Residential
Commercial
Both
4.
Have you updated your account contact information in the past 3 months?
Yes
No
5.
Do you currently receive bill notifications from GBPC?
Yes
No
6.
How do you receive bill notifications from GBPC?
Text
Email
None of the above
7.
How would you rate the quality of your bill notifications?
Not at all useful
Not so useful
Somewhat useful
Very useful
Extremely useful
None of the above
8.
Has your GBPC service been disconnected for non-payment in the past 3 months?
Yes
No
9.
Did you receive a disconnection notification?
Yes
No
10.
How do you receive disconnection notifications?
Text
Email
Automated Call
None of the above
11.
As a GBPC customer, do you wish to be notified when your account is disconnected?
Yes
No
12.
How many days do you prefer to be notified before disconnection?
1-5 days
5-7 days
7+days
Other (please specify)
13.
Would you like to have a centralized location (mobile app/online) for your interactions (requests, payments, outage) with GBPC?
Yes
No
14.
What information/transactions do you want to be able to be seen or facilitated via a mobile app or online portal? Select all that apply.
Payment
Real-time consumption (kWh)
Outage
Connection Status (Disconnected/Connected)
Update contact information
Service requests (street light, power quality, NGL, etc.)
Customer service requests (Connections, disconnections, transfers)
Other (please specify)
None of the above
15.
What methods do you currently use to pay your GBPC bill?
Online
In Person (GBPC Headquarters)
Kiosk
Bank Bill Pay
Independent Payment Centre (Cash & Go, Omni, etc.)
16.
What is your preferred method of payment?
Online
In Person (GBPC Headquarters)
Kiosk
Bank Bill Pay
Independent Payment Cantre (Cash & Go, Omni, etc.)
17.
Overall, how would you rate the quality of your payment processing experience?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
18.
Overall, how satisfied are you with receiving notifications about your account status (disconnections, outages)?
Very dissatisfied
Dissatisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
19.
How would you rate the quality of the service?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
