Client Satisfaction Survey - Telephone & VC Appointments 

Client Satisfaction Survey

Thank you for taking the time to complete this survey. These results are confidential and you will not be identified (unless you choose to be by putting your name in the other comments box). The results will only be seen by Management , however can be utilised in aggregate form for reporting purposes.
1.Was your appointment conducted by Telephone or Zoom?

(Required.)
2.Was the technology easy to use?
Not easy at all 
Very easy 
3.Friendliness of reception staff when making appointment
Not friendly at all
Very friendly
4.Friendliness of your lawyer during appointment 
Not friendly at all
Very Friendly
5.How did you feel about your legal problem BEFORE speaking to the solicitor?
Very concerned
Not at all concerned
6.How do you feel about your legal problem AFTER speaking to the solicitor?
Much worse
Much better
7.Would you feel comfortable to come back again if needed?
Very UNCOMFORTABLE
Very COMFORTABLE
8.Would you recommend our service to family and friends?
Definitely WOULD NOT recommend
Definitely WOULD recommend
9.Overall, how would you rate your experience with the service?
Terrible
Excellent
10.What DID you like about our service?
11.What DIDN'T you like about the service?
12.How would you prefer your appointment to be conducted in the future?
Current Progress,
0 of 12 answered