Client Satisfaction Survey

Thank you for taking the time to complete this survey. These results are confidential and you will not be identified (unless you choose to be by putting your name in the other comments box). The results will only be seen by Management , however can be utilised in aggregate form for reporting purposes.

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* 1. Was your appointment conducted by Telephone or Zoom?

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* 2. Was the technology easy to use?

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* 3. Friendliness of reception staff when making appointment

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* 4. Friendliness of your lawyer during appointment 

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* 5. How did you feel about your legal problem BEFORE speaking to the solicitor?

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* 6. How do you feel about your legal problem AFTER speaking to the solicitor?

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* 7. Would you feel comfortable to come back again if needed?

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* 8. Would you recommend our service to family and friends?

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* 9. What DID you like about our service?

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* 10. What DIDN'T you like about the service?

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* 11. Overall, how would you rate your experience with the service?

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