NGA and Balance Innovations are once again teaming up to update benchmarks and best practices for the Payments Benchmark study. The study, initially conducted in 2013, is designed to create understanding of industry payment practices relative to cash, check, debit and credit management, payments automation and other payments related topics, such as coupons and e-commerce.

This survey should take no longer than 20 minutes to complete, if exact numbers are not available please provide your best estimate. In return for your time and effort, you will receive a complimentary copy of the final report when published. Responses are anonymous and confidential; only aggregated data will be reported. Please email with any questions or concerns. Thank you for taking the time to be apart of this important study!