Monitoring of energy retailers misconduct |
QCOSS survey
All energy retailers, from 2 October 2019, have to comply with new rules to help people who have difficulty meeting the cost of their electricity and/or gas bills.
Please find more details on the QCOSS website or in this short factsheet from the Australian Energy Regulator about those rules.
QCOSS is committed to making sure the new rules result in better outcomes for all Queensland households having difficulty paying their energy bills. No one should have their energy disconnected or be treated unfairly because they are having difficulty paying an essential service like energy.
Please find more details on the QCOSS website or in this short factsheet from the Australian Energy Regulator about those rules.
QCOSS is committed to making sure the new rules result in better outcomes for all Queensland households having difficulty paying their energy bills. No one should have their energy disconnected or be treated unfairly because they are having difficulty paying an essential service like energy.
We are collecting feedback from financial counsellors and other community workers about how well the new rules are working in practice. We want to hear from you about electricity and gas retailers who are not treating their customers fairly when they are experiencing payment difficulty.
You can fill out this survey multiple times for different clients. By filling out this survey for each household that receives a bad outcome from an energy retailer, you will help us provide evidence to the Australian Energy Regulator (who regulates these businesses) and other stakeholders to ensure further action is taken to protect households from bad practices.
If you have any questions or discuss any case directly please contact Rose McGrath - rosem@qcoss.org.au