Tap In: Town Survey Violet Town Oct 2017

Question Title

* 1. What type of Goulburn Valley Water customer are you?

Residential - owner

Residential - tenant

Business - owner

Business - tenant

Business - trade waste

Plumber

Builder

Developer

Question Title

* 2. Which of the following age groups do you belong to?

18 - 30

31 - 40

41 - 50

51 - 64

65 +

prefer not to say

Question Title

* 3. In which town are you located?

Dookie

Euroa

Longwood

Strathbogie

Shepparton/Mooroopna

Violet Town

Other (please specify)

Question Title

* 4. What are the services that GVW provides to customers in your town?

Raw water supply/Irrigation

Treated water supply

Wastewater management

Septic tank management

Waterway rehabilitation and protection

Other (please specify)

	Very satisfied	Satisfied	Neither	Dissatisfied	Very Dissatisfied
Taste of the water	Taste of the water Very satisfied	Taste of the water Satisfied	Taste of the water Neither	Taste of the water Dissatisfied	Taste of the water Very Dissatisfied
Colour of the water	Colour of the water Very satisfied	Colour of the water Satisfied	Colour of the water Neither	Colour of the water Dissatisfied	Colour of the water Very Dissatisfied
Smell of the water	Smell of the water Very satisfied	Smell of the water Satisfied	Smell of the water Neither	Smell of the water Dissatisfied	Smell of the water Very Dissatisfied
Pressure of the water	Pressure of the water Very satisfied	Pressure of the water Satisfied	Pressure of the water Neither	Pressure of the water Dissatisfied	Pressure of the water Very Dissatisfied
Reliability of the water	Reliability of the water Very satisfied	Reliability of the water Satisfied	Reliability of the water Neither	Reliability of the water Dissatisfied	Reliability of the water Very Dissatisfied
Early notification when water is unavailable due to repairs	Early notification when water is unavailable due to repairs Very satisfied	Early notification when water is unavailable due to repairs Satisfied	Early notification when water is unavailable due to repairs Neither	Early notification when water is unavailable due to repairs Dissatisfied	Early notification when water is unavailable due to repairs Very Dissatisfied

Very satisfied

Satisfied

Neither

Dissatisfied

Very Dissatisfied

Taste of the water

Taste of the water Very satisfied

Taste of the water Satisfied

Taste of the water Neither

Taste of the water Dissatisfied

Taste of the water Very Dissatisfied

Colour of the water

Colour of the water Very satisfied

Colour of the water Satisfied

Colour of the water Neither

Colour of the water Dissatisfied

Colour of the water Very Dissatisfied

Smell of the water

Smell of the water Very satisfied

Smell of the water Satisfied

Smell of the water Neither

Smell of the water Dissatisfied

Smell of the water Very Dissatisfied

Pressure of the water

Pressure of the water Very satisfied

Pressure of the water Satisfied

Pressure of the water Neither

Pressure of the water Dissatisfied

Pressure of the water Very Dissatisfied

Reliability of the water

Reliability of the water Very satisfied

Reliability of the water Satisfied

Reliability of the water Neither

Reliability of the water Dissatisfied

Reliability of the water Very Dissatisfied

Early notification when water is unavailable due to repairs

Early notification when water is unavailable due to repairs Very satisfied

Early notification when water is unavailable due to repairs Satisfied

Early notification when water is unavailable due to repairs Neither

Early notification when water is unavailable due to repairs Dissatisfied

Early notification when water is unavailable due to repairs Very Dissatisfied

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
GVW is efficient and well managed	GVW is efficient and well managed Strongly agree	GVW is efficient and well managed Agree	GVW is efficient and well managed Neither agree nor disagree	GVW is efficient and well managed Disagree	GVW is efficient and well managed Strongly disagree
GVW responds quickly to faults	GVW responds quickly to faults Strongly agree	GVW responds quickly to faults Agree	GVW responds quickly to faults Neither agree nor disagree	GVW responds quickly to faults Disagree	GVW responds quickly to faults Strongly disagree
GVW keeps customers informed	GVW keeps customers informed Strongly agree	GVW keeps customers informed Agree	GVW keeps customers informed Neither agree nor disagree	GVW keeps customers informed Disagree	GVW keeps customers informed Strongly disagree
GVW provides value for money	GVW provides value for money Strongly agree	GVW provides value for money Agree	GVW provides value for money Neither agree nor disagree	GVW provides value for money Disagree	GVW provides value for money Strongly disagree
GVW is easy to deal with	GVW is easy to deal with Strongly agree	GVW is easy to deal with Agree	GVW is easy to deal with Neither agree nor disagree	GVW is easy to deal with Disagree	GVW is easy to deal with Strongly disagree
I trust GVW	I trust GVW Strongly agree	I trust GVW Agree	I trust GVW Neither agree nor disagree	I trust GVW Disagree	I trust GVW Strongly disagree
GVW cares for its customers	GVW cares for its customers Strongly agree	GVW cares for its customers Agree	GVW cares for its customers Neither agree nor disagree	GVW cares for its customers Disagree	GVW cares for its customers Strongly disagree
GVW is environmentally responsible	GVW is environmentally responsible Strongly agree	GVW is environmentally responsible Agree	GVW is environmentally responsible Neither agree nor disagree	GVW is environmentally responsible Disagree	GVW is environmentally responsible Strongly disagree

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

GVW is efficient and well managed

GVW is efficient and well managed Strongly agree

GVW is efficient and well managed Agree

GVW is efficient and well managed Neither agree nor disagree

GVW is efficient and well managed Disagree

GVW is efficient and well managed Strongly disagree

GVW responds quickly to faults

GVW responds quickly to faults Strongly agree

GVW responds quickly to faults Agree

GVW responds quickly to faults Neither agree nor disagree

GVW responds quickly to faults Disagree

GVW responds quickly to faults Strongly disagree

GVW keeps customers informed

GVW keeps customers informed Strongly agree

GVW keeps customers informed Agree

GVW keeps customers informed Neither agree nor disagree

GVW keeps customers informed Disagree

GVW keeps customers informed Strongly disagree

GVW provides value for money

GVW provides value for money Strongly agree

GVW provides value for money Agree

GVW provides value for money Neither agree nor disagree

GVW provides value for money Disagree

GVW provides value for money Strongly disagree

GVW is easy to deal with

GVW is easy to deal with Strongly agree

GVW is easy to deal with Agree

GVW is easy to deal with Neither agree nor disagree

GVW is easy to deal with Disagree

GVW is easy to deal with Strongly disagree

I trust GVW

I trust GVW Strongly agree

I trust GVW Agree

I trust GVW Neither agree nor disagree

I trust GVW Disagree

I trust GVW Strongly disagree

GVW cares for its customers

GVW cares for its customers Strongly agree

GVW cares for its customers Agree

GVW cares for its customers Neither agree nor disagree

GVW cares for its customers Disagree

GVW cares for its customers Strongly disagree

GVW is environmentally responsible

GVW is environmentally responsible Strongly agree

GVW is environmentally responsible Agree

GVW is environmentally responsible Neither agree nor disagree

GVW is environmentally responsible Disagree

GVW is environmentally responsible Strongly disagree

Tap In: Town Survey Violet Town Oct 2017

Your Details

Question Title

* 1. What type of Goulburn Valley Water customer are you?

Question Title

* 2. Which of the following age groups do you belong to?

Question Title

* 3. In which town are you located?

Question Title

* 4. What are the services that GVW provides to customers in your town?

Question Title

* 5. These are questions about the quality of the water and its supply in your area. Overall how satisfied or dissatisfied are you with the.....

Question Title

* 6. Please rate GVW on the following the attributes...