Customer Experience Specialist

Marijuana Business Daily (MJBizDaily), since 2011 the best-known producer of B2B news and trade shows serving executives and major investors in America's $8 billion cannabis industry, is seeking a Customer Experience Specialist with 2 to 3 years of customer communication experience.

You'll be based in our Lakewood office and receive a competitive salary, paid time off, 401(k) and health benefits. As seen in Inc. Magazine, Forbes and the Wall Street Journal, we are a highly professional, award-winning, fast-growing company. 

Day-to-day job description:
  • Expertly manage telephone and email inquiries regarding the MJBizCon events which occur throughout the year – including pricing, agenda, exhibiting and hotel inquiries. Respond to the inquiries or forward to the proper division as necessary.
  • Assist with registration online, including payment processing and registration level changes.
  • Provide support with Welcome Kit processing for new attendees, business resource book processing and general customer inquiries.
  • Other tasks as needed relating to improving the customer experience, data updates and assorted internal support projects.

Preferred Qualifications:
  • Experience with Microsoft Office
  • Experience with any event management software
  • Experience with eCommerce software such as or similar
  • Strong interpersonal communication skills via both verbal and written communication
  • Bilingual (Spanish)

  • Reliable transportation to and from our Denver office

To qualify, you should be detail oriented and service minded. You should be friendly, yet highly professional, on the phone, in person and via email. Your emails should not contain abbreviations or typos. You must be equally comfortable assisting customers in traditional corporate America as well as legal cannabis entrepreneurs. We would prefer someone with at least 2-3 years of relevant experience.

Marijuana Business Daily is a division of Anne Holland Ventures Inc., a privately held, woman-owned company based in Lakewood, CO.  We are an equal opportunity employer.

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* 1. Address

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* 2. Your LinkedIn Profile URL (if you have one):

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* 3. Please attach your resume here, file size limited to 16MB

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* 4. Tell us about a time you provided an excellent customer experience:

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* 5. Describe a time when you didn’t know the answer to a question or you weren’t given direction on a task. How did you resolve this?

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* 6. What makes you the #1 top of the list of candidate for this job?

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* 7. How/where did you hear about this position? (please name job posting site if applicable)