Humanizing Technology in Healthcare Design

HCD Virtual 2020 On-Demand Quizzes

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* 1. What condition would make it difficult for a person to use digital wayfinding on a smart phone?

High Blood Pressure

Needing a walker

Hearing loss

Diabetes

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* 2. Designing for the human experience could involve which of the following?

Plutchik’s Wheel of Emotions

Periodic Table of Feelings

ADA guidelines

Robotics

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* 3. Which robot was named Mr. Robin?

Pepper

Giraff Plus

iRobot

A2000

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* 4. What can negatively impact patient satisfaction?

Smartphone apps

Alarms and sounds in a patient room

Digital Wayfinding

Using Robots to deliver medicine

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* 5. Delta Airlines was used as an example because____________

They didn’t have any lawsuits from ADA violations

They developed a great smartphone app

They offer many different options for customer service such as kiosks, apps, and real people

They have great customer satisfaction

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* 6. The Rehabilitation Act of 1973 provides guidance for:

Telecommunications products

Video and Multimedia products

Personal Computers

All of the above

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* 7. What is a good design strategy for helping those with physical disabilities?

Providing handheld tablets

Providing robots to greet people

Providing grab bars for height/weight stations

Providing a concierge at Registration

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* 8. What is a good design strategy for helping those with cognitive disabilities?

Providing a tablet with easy to recognize icons for patient entertainment

Providing registration on a smartphone

Interactive digital signage

20 Question Post Care survey

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* 9. What is a good design strategy for helping those with visual impairments?

Providing a smartphone app with large buttons

Providing digital signage that can be approached to read

Providing a robot to answer questions

All of the above

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* 10. Which strategy provides a human touch to implementing technology?

Using conversational artificial intelligence (AI) such as Alexa Skills

Using a robot as a companion

Using telehealth to allow a patient to see their physician on a smartphone app

All of the above

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* 11. Contact Information

Name

Company

Email Address

Phone Number

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* 12. Continuing Education Credits

AIA #

IDCEC #

Other: certificate of completion