Thank you for taking the time to complete this survey. Your feedback will help us improve our products, website and services to better support you. It should take no more than 5 minutes and you'll be entered into our prize draw to win an Andis Emerge Pro clipper.
Section 1: About Your Business

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What type of grooming business do you operate?

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How many years have you been in business?

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Approximately how many pets do you groom each week?

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How often do you purchase grooming supplies?

Section 2: Overall Satisfaction

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Overall, how satisfied are you with us as your grooming products supplier?

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How likely are you to recommend us to another professional groomer?
Rate from 0–10, where:
0 = Not at all likely
10 = Extremely likely

0 5 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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What is the primary reason for your rating?
(Open response)

Section 3: Website Experience

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How easy is it to find the products you need on our website?

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Please rate your satisfaction with the following aspects of our website.

  Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Website navigation
Product search
Product categories
Product descriptions
Product images
Checkout process
Website speed
Mobile experience

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Which website features would you find most valuable? (Select up to three.)

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What improvements would you most like to see on our website?
(Open response)

Section 4: Products & Assortment

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How satisfied are you with our current product selection?

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Which product categories do you purchase most frequently? (Select all that apply.)

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Are there any products or brands you would like us to add to our range?
(Open response)

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How important are the following when choosing a grooming supplier?

  Not Important Slightly Important Important Very Important Essential
Product quality
Competitive pricing
Product availability
Wide product selection
Fast shipping
Trusted brands
Expert advice
Easy online ordering
Section 5: Delivery & Customer Service

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Please rate your satisfaction with the following.

  Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Service
Shipping speed
Order accuracy
Packaging
Customer service
Returns process

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What could we improve about our products or service?
(Open response)

Section 6: Comparing Suppliers

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Which grooming product suppliers do you regularly purchase from? (Select all that apply.)

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Compared with your other suppliers, how would you rate us?

  Much Worse Worse About the Same Better Much Better
Product quality
Product selection
Pricing
Shipping speed
Product availability
Customer service
Website experience
Overall value

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What are the main reasons you choose to purchase from us? (Select up to three.)

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What would encourage you to purchase from us more often? (Select all that apply.)

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What is one thing another supplier does particularly well that you would like us to offer?
(Open response)

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How valuable would a loyalty rewards programme be when choosing a grooming products supplier?

Section 7: Loyalty Rewards Programme

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Which rewards would you find most valuable? (Select up to three.)

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How would you prefer to earn rewards?

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Would a loyalty rewards programme encourage you to purchase from us more frequently?

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Is there anything you would like to see included in a loyalty rewards programme?
(Open response)

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What additional products or services would help your business grow?
(Open response)

Section 8: Looking Ahead

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Which resources would you find most valuable? (Select all that apply.)

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If you could change one thing about our business, what would it be?
(Open response)

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Is there anything else you would like to tell us?
(Open response)

Thank you for sharing your feedback. Please complete your details for the chance to win an Andis Emerge Pro.

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Name (Required.)

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Address (Required.)

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Telephone (Required.)

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Email (Required.)

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