* 1. How easy is it to navigate our website?

* 2. How helpful was your initial consultation "Intake"?

* 3. Overall, how easy do you find it to schedule appointments?

* 4. How often do you read your sitter's electronic notes while your away?

* 5. How often do you update your profile online?

* 6. How important is it to have 2-3 backup sitters in addition to your primary sitter, assigned to you?

* 7. How well did our customer service representative answer your question or solve your problem?

* 8. How politely did our customer service representative treat you?

* 9. How professional is our company?

* 10. Were you satisfied with your last experience with our company?

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