We’re working to improve our knowledge base articles and would love your feedback! This short survey should take about 3–5 minutes.

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* 1. How often do you use the knowledge base to find answers before contacting the help desk?

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* 2. When searching for help in the knowledge base, how easy is it to find the information you need?

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* 3. Do you typically find the knowledge base articles helpful and informative?

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* 4. What challenges do you face when using the knowledge base? (Select all that apply)

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* 5. What types of content would make the knowledge base more useful for you? (Select all that apply)

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* 6. Have you ever abandoned a knowledge base article because it wasn’t helpful? If so, why?

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* 7. How would you rate the overall quality of the knowledge base?

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* 8. What suggestions do you have for improving the knowledge base?

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* 9. Would you be interested in participating in a short follow-up discussion to share more feedback?

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* 10. If yes, please provide your name, library and email address:

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