Application Questionnaire

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* 1. Explain how you solved you most difficult problem working at a helpdesk?

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* 2. Which part of computer hardware is hardest to install?

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* 3. A Client calls and states that their computer is frozen. What are steps you would take to fix computer remotely?

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* 4. Name your favorite remote troubleshooting tool.

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* 5. What is the most common type of error you get when sharing a file and how do you fix it?

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* 6. Explain a time when you fixed a person’s printer remotely, and the steps you took

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* 7. Have you worked remotely before? What challenges did you face?

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* 8. A client calls the help desk to resolve a software issue. Your manager isn't available. Where do you go for answers when your supervisor is not available? How do you use those resources to solve the problem?

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* 9. Prioritize these client issues in order of importance (enter 1-5 with 1 being most important)

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* 10. What is your First and Last name.

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