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iTeeth Hiring

Application Questionnaire

1.Explain how you solved you most difficult problem working at a helpdesk?
2.Which part of computer hardware is hardest to install?
3.A Client calls and states that their computer is frozen. What are steps you would take to fix computer remotely?
4.Name your favorite remote troubleshooting tool.
5.What is the most common type of error you get when sharing a file and how do you fix it?
6.Explain a time when you fixed a person’s printer remotely, and the steps you took
7.Have you worked remotely before? What challenges did you face?
8.A client calls the help desk to resolve a software issue. Your manager isn't available. Where do you go for answers when your supervisor is not available? How do you use those resources to solve the problem?
9.Prioritize these client issues in order of importance (enter 1-5 with 1 being most important)
10.What is your First and Last name.