McJunkin Tool, Inc. Customer Satisfaction Survey Please complete the survey ratings identified below. For scoring purposes a 1-10 rating is used with 10 being perfect and 1 being unacceptable. Please provide current information based upon our performance over the past 12 months. OK Question Title * 1. Project Development - Includes quoting, design assistance, communication, part qualification, etc. 1 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 2. Technologies - Includes the use of current technologies or the development of new technologies in equipment, fixturing, processing, etc. 1 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 3. Quality - Includes product quality as received and used at your facility. 1 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 4. Delivery - Includes lead times, on time delivery, quantities, etc. 1 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 5. Customer Service - Includes responsiveness, communication, etc. 1 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 6. Things we could do to improve our rating & your satisfaction: OK DONE