McJunkin Tool, Inc.

Customer Satisfaction Survey

Please complete the survey ratings identified below. For scoring purposes a 1-10 rating is used with 10 being perfect and 1 being unacceptable. Please provide current information based upon our performance over the past 12 months.

Question Title

* 1. Project Development - Includes quoting, design assistance, communication, part qualification, etc.

1

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 2. Technologies - Includes the use of current technologies or the development of new technologies in equipment, fixturing, processing, etc.

1

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 3. Quality - Includes product quality as received and used at your facility.

1

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 4. Delivery - Includes lead times, on time delivery, quantities, etc.

1

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. Customer Service - Includes responsiveness, communication, etc.

1

5

10

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. Things we could do to improve our rating & your satisfaction: