Marken's MEA Survey

Share your Thoughts: Provide Marken with Valuable Insight, Suggest New Services

Marken invites you to complete a short series of questions related to the Africa and Middle East region (MEA). Marken has developed a growing and strong supply chain network throughout the MEA region. Help us to identify ways to better serve your supply chain needs, pinpoint any areas of concern, and add new services that would create value in this distinct region.

The 10-question survey will be treated with the strictest level of confidentiality in accordance with legal guidelines on data protection.

Above all, your feedback will provide us with crucial data that enables us to continuously expand and build on our service offering to you.

Thank you for participating. We value your time and feedback.

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* 1. What kind of challenges have you faced with cold chain capabilities for transportation, handling, distribution and storage in Middle East and/or Africa? (select all that apply)

Lack of reputable network and partners on the ground

Transportation delays

Regulatory, Customs, and compliance delays

Temperature deviations for temp-controlled shipments

Knowledge and expertise of supply chain provider team members

Other (please specify)

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* 2. What do you consider to be your major pain points within Middle East and/or Africa? (select all that apply)

Security

Regulatory and Customs

Corruption

Supply chain integrity

Shipment visibility

Transport availability and capacity

High costs

Other (please specify)

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* 3. How often are regulatory or Customs delays causing issues in your supply chain? What factors contribute to these delays? (select all that apply)

Frequency - Every shipment is delayed due to Customs or regulatory holds

Frequency - Occasionally delayed due to Customs but not on every shipment

Frequency - Never because we are in full compliance with requirements

Factor - Incorrect or incomplete paperwork

Factor - Licenses required

Factor - Routine Customs processing

Factor - Tariff code dispute raised by Customs

Factor - Valuation disputes

Factor - Regulatory holds for inspection

Are there any other factors not listed that contribute to delays? (list below)

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* 4. What are your top three (3) requirements within the Middle East and/or Africa? (select three)

Cold chain maintenance

Regulatory compliance

Shipment visibility

Chain of custody

Direct to Patient

Shipment security

Transit time

Storage for pharma products

Cost minimisation

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* 5. Are there any additional barriers preventing your company from entering new markets in the Middle East and/or Africa? (select all that apply)

Lack of general supply chain information about the new market

Instability within the particular region

Access to a reliable network

Unsure about regulatory and licenses needed to import and export from the region

Cost

Concerns about GDP and Health Ministry guidelines and regulations in that region

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* 6. Are you aware that Marken has a fully integrated network covering all countries within the Middle East and/or Africa?

Yes, I am aware.

No, I have not been provided with any information on their network capabilities and footprint in this region.

No, My company has not had any requirements for this region so have not used or inquired about the service.

No, I had a perception that Marken only operated in more developed markets such as Europe and the Americas.

No, I am not aware (please describe other reason not already listed above):

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* 7. Have you used Marken for shipments from or to the Middle East and Africa?

Yes

If yes, how do you rank the quality of service provided to you?

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* 8. On the following scale, how do you rate Marken’s services and network against other supply chain providers within the Life Sciences industry in the Middle East and/or Africa regions?

[5] Superior than other suppliers

[4] Occasionally better than other suppliers

[3] On the same level as other suppliers

[2] Sometimes at lower level than other suppliers

[1] Very low compared to other suppliers

N/A

[5] Superior than other suppliers

[4] Occasionally better than other suppliers

[3] On the same level as other suppliers

[2] Sometimes at lower level than other suppliers

[1] Very low compared to other suppliers

N/A

Question Title

* 9. Are there any additional services or value added services that would like to see available within the Middle East and/or Africa?

Direct to Patient

GMP-compliant depot network

Other (please specify)

Question Title

* 1. What kind of challenges have you faced with cold chain capabilities for transportation, handling, distribution and storage in Middle East and/or Africa? (select all that apply)

Question Title

* 2. What do you consider to be your major pain points within Middle East and/or Africa? (select all that apply)

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* 3. How often are regulatory or Customs delays causing issues in your supply chain? What factors contribute to these delays? (select all that apply)

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* 4. What are your top three (3) requirements within the Middle East and/or Africa? (select three)

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* 5. Are there any additional barriers preventing your company from entering new markets in the Middle East and/or Africa? (select all that apply)

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* 6. Are you aware that Marken has a fully integrated network covering all countries within the Middle East and/or Africa?

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* 7. Have you used Marken for shipments from or to the Middle East and Africa?

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* 8. On the following scale, how do you rate Marken’s services and network against other supply chain providers within the Life Sciences industry in the Middle East and/or Africa regions?

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* 9. Are there any additional services or value added services that would like to see available within the Middle East and/or Africa?

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* 10. What suggestions can you make that you feel would enhance or improve your service experience with Marken within the Middle East and/or Africa?